Purchasing modules, themes and services
Can I use a module or theme on more than one online store?
The license provided by PrestaHero for all products is valid only once for a single e-commerce store. If you wish to order a large number of licenses at once, do not hesitate to ask us for a quote via our contact form.
How long can I keep a product I bought?
Forever! The zip file you receive when you buy is yours. This product can be used in your store as long as the module/theme's compatibility is not broken by an update to your store.
Is payment by card secure?
It is SSL (Secure Sockets Layer) secure. Transactions between your browser and the bank's servers are encrypted. No one, not even PrestaHero can access information about the card that you provide (number, visual, cryptogram and expiration date).
Can I get a refund?
Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a fair go by using baseline standard. A refund request will be sent either to the item's author or our team to review.
Before requesting a refund, please:
- Read the item's installation guide and documentation
- Check the item's comment area as you may find a solution to your issue there
- Ensure the item is being used for its intended function and purpose (check the item description)
- Review our Refund Rules to check if you are eligible for a refund
What's included in item support?
- Answering questions about how to use the item
- Answering technical questions about the item
- Help with errors in the item
- Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
- Updates to ensure the item works as described and is protected against major security concerns
What's not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.
On these following cases technical support will not be available:
- Customize theme /module front office
- Hosting, server environment, or software
Item support is a service provided by PrestaHero. Having support for your purchased item means that our support team will be available to you, our customers, to solve any potential issues you have in using the item.