How to Upgrade PrestaHero Modules – Understanding the Right Upgrade Path

At PrestaHero, we provide high-quality PrestaShop modules on two platforms: PrestaShop Addons Marketplace and our official website, prestahero.com. While the modules are the same, the upgrade process differs depending on where you purchased them.

This guide will clarify how to upgrade your PrestaHero modules correctly based on your purchase source, ensuring a smooth experience.

1. How module upgrades work

When a new version of a module is released, the upgrade method depends on the platform where you originally bought it:

A. Purchased on PrestaShop Addons Marketplace

• Updates are managed through PrestaShop’s built-in system.
• PrestaShop links the module to your Addons account and checks your Business Care subscription status.

✅ Business Care valid? → You can upgrade the module.

❌ Business Care expired? → PrestaShop blocks upgrades until you renew.

B. Purchased on PrestaHero.com

• Updates are handled via PrestaHero Connect, our free upgrade manager.
• PrestaHero Connect verifies your account to ensure:
  • You legally purchased the module on PrestaHero.com.
  • You’re upgrading on the correct domain tied to your purchase.

Security Note:

• PrestaHero Connect only works with your prestahero.com account.
• It CANNOT link to or upgrade modules bought on Addons Marketplace.

Key Rule:

Modules bought on Addons? → Use PrestaShop’s system (Business Care required).

Modules bought on PrestaHero.com? → Use PrestaHero Connect (account verification required).

2. Upgrade methods for each purchase source

Case 1: Purchased on PrestaShop Addons Marketplace

How to upgrade:

• When a new version is submitted to Addons, you can update it directly via your PrestaShop admin panel.
• Follow PrestaShop’s official guide: Updating a Module.

Cannot use PrestaHero Connect:

PrestaHero Connect does not support modules bought on the Addons Marketplace.

Case 2: Purchased on PrestaHero.com

How to upgrade:

1. Install the free PrestaHero Connect module.

2. Once installed, you’ll receive notifications and be able to upgrade modules with one click.

Cannot upgrade via Addons Marketplace:

Modules bought on prestahero.com are not linked to your Addons Marketplace account.

Case 3: Purchased on both platforms (Addons + prestahero.com)

If you own the same module on both platforms:

• Addons version → Must be upgraded via Addons Marketplace.
• Prestahero.com version → Must be upgraded via PrestaHero Connect.

Important Note:

• PrestaHero Connect only works for modules bought on PrestaHero.com.
• It CANNOT upgrade modules purchased on Addons, even if they are from PrestaHero.

3. Common misunderstandings & solutions

❌ Myth 1: "I bought a module on Addons, but I can use PrestaHero Connect to upgrade it."

Fact: No, PrestaHero Connect only works for modules purchased on prestahero.com.

❌ Myth 2: "I have modules from both platforms, so PrestaHero Connect will upgrade all of them."

Fact: No, PrestaHero Connect only manages prestahero.com purchases. Addon modules must be updated separately via PrestaShop’s system.

4. Need help?

If you’re unsure where you purchased a module or face upgrade issues:

• Check your purchase email (from Addons or prestahero.com).
• Contact our support team for assistance.

We appreciate your trust in PrestaHero and want to ensure you have the best experience with our modules. Always check your purchase source before upgrading!