Comprehensive Upgrade Support with PrestaHero's "Direct Upgrade" Module
At PrestaHero, we are committed to providing exceptional support to our customers who use the "1-Click Direct Upgrade" module. This service allows users to upgrade their PrestaShop website from any version (8.x, 1.7.x, or earlier) to the latest PrestaShop 8 version with just one click. Our dedicated support team is here to assist you every step of the way, ensuring a smooth and successful upgrade experience.
Upgrade support services
We understand that upgrading a PrestaShop website can be daunting, especially for those unfamiliar with the process. That's why we offer comprehensive upgrade support, free of charge, for all customers using our "1-Click Direct Upgrade" module. Our support includes:
- Full upgrade assistance: For customers who cannot upgrade their website themselves, our support team will handle the entire process from start to finish.
- Error resolution: If any issues arise during the upgrade, our support team is readily available to resolve them promptly.
Pre-upgrade checklist
Before starting the upgrade, we will work closely with you to ensure all necessary preparations are in place:
1. PrestaShop version: Confirm the version of PrestaShop you wish to upgrade to.
2. Login information: Provide your login details, including admin login, FTP, cPanel, OVH, etc.
3. Theme and module compatibility: Check if your current themes and modules are compatible with the new PrestaShop version. We recommend disabling all non-native modules during the upgrade to prevent compatibility issues.
4. Backup:
Ensure you have a complete and up-to-date backup of your website before proceeding with the upgrade. This includes both your files and your database. Having a full backup allows you to restore your website to its current state in case any issues arise during the upgrade process. If you're unsure how to perform a backup, please refer to our detailed backup guide.
Remember, making a backup is a critical step to prevent any data loss and ensure a smooth upgrade process.
5. Server specifications: Verify that your server meets the requirements for the new PrestaShop version:
- max_execution_time should be 3600 or more
- memory_limit should be 512MB or more
- max_input_vars should be 12000 or more
You can ask your server provider to help configure these settings to allow the upload of large files.
During the upgrade
Once we have gathered all the necessary information and ensured everything is in order, you can choose to perform the upgrade yourself or request our support team to handle it for you.
Post-upgrade support
After the upgrade, our commitment to you continues. We are here to help fix any issues that may arise as a result of the upgrade. For example, accessing the "Dashboard", "Modules", or "Orders" tabs, enabling/disabling debug mode, and other issues within our capacity.
At PrestaHero, we are dedicated to providing top-notch support to ensure your PrestaShop upgrade is successful and hassle-free. Whether you need full upgrade assistance or help resolving any post-upgrade issues, our team is here to support you every step of the way.
By ensuring these steps are followed and having our support team available to assist you, upgrading your PrestaShop website using our "1-Click Direct Upgrade" module will be a seamless and efficient process.