Why Do Sellers Receive Less Commission Than Expected?

If sellers in your Affiliate Program are receiving less commission than expected, it could be due to specific reward settings in your PrestaShop configuration. This guide will help you understand the potential reasons for commission discrepancies and how to adjust the settings to ensure fair rewards.

Checking and adjusting reward settings

To verify and adjust the reward settings, follow these steps:

• Navigate to your PrestaShop admin panel. Open the module's configuration page.
• Go to the Affiliate Program section.
• Click on the "Reward settings" tab.
• Enable the option "Give reward if the customer buys other affiliate products after viewing a directly referred product" to ensure that affiliates receive commissions not only for the product they shared but also for any other affiliate products purchased by the customer after viewing the referred product.
• After making the necessary adjustments, click "Save" to apply the changes.

Detailed explanation

When the option is Enabled:

• If a customer views a product through an affiliate's link and then buys other affiliate products during the same session, the affiliate will receive rewards for all the products purchased.
• This increases the total commission for the affiliate, reflecting the full scope of their influence on the customer's purchases.

When the option is Disabled:

• Affiliates will only receive a commission for the specific product they referred. Any additional products purchased by the customer will not count toward the affiliate's commission.
• This setting might lead to lower-than-expected commission payouts, as affiliates are not rewarded for all their contributions to the sale.

By enabling the option to reward affiliates for additional products purchased by customers, you can ensure that your affiliates receive fair commissions for their efforts. This setting helps reflect the true value affiliates bring to your business, encouraging them to continue promoting your products.

If you have any further questions or need assistance, please contact our support team. Thank you for choosing PrestaHero!