Each license is valid for use on ONE LIVE WEBSITE (Production website) and ONE DEVELOPMENT WEBSITE (Test site). When making a purchase, please provide your live domain to ensure smooth authentication and any necessary technical support afterward. However, if you require support for your development domain, please make sure to specify both your development and live domains when contacting support for assistance.
Don't hesitate to get in touch with us and provide all the order details along with the address information that needs to be updated. We will resend the invoice with the corrected information promptly.
Upon purchasing a module, you will receive 360 days of technical support. Within these 360 days, you will receive:
Yes, support is available for consultation and clarification of any queries related to the module. However, if technical assistance is required, it is necessary to extend the support package. Please refer to the instructions for extending support services here: [link to the post].
For technical support, it is necessary to provide FTP/Admin access. If server-related tasks such as setting up cron jobs or changing PHP versions are needed, additional cPanel information should be provided. Each module may require access to different sections, so if possible, please grant the support staff full permissions. If access permissions are restricted, we will notify you of any essential permissions required for technical support.
You can set up a whitelist IP on the server or contact the server's support staff for assistance with the setup. Here are some general steps for setting up a whitelist IP on a server:
For example, below is an instruction on how to allow connections from an IP address to a website hosted in Plesk on Windows Server:
Go to Domains > example.com > IIS Settings:
Switch the Deny access to the site directive to the Enter custom value option:
Specify the IP addresses that have to be allowed to access the website in the second field:
Click OK to apply changes.
If you don't remember or don't have access to your FTP + cPanel information, you can follow these steps:
avec PrestaHero Connect
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