Comprehensive Guide to Configuring Product Reviews in PrestaShop
Product reviews are crucial for building trust and driving sales in your PrestaShop store. The "Product Reviews" module offers a wide range of customizable settings to help you manage reviews effectively. This guide will walk you through each option available under Settings > Reviews, providing clear explanations and specific examples for more complex settings.
Accessing the review settings
To begin, navigate to the Product Reviews module on the quick access menu:
- Click “Settings” to open the settings page
- Select the “Reviews” tab.
Detailed configuration options
| Option group | Option | Description |
|---|---|---|
| Permission options | Who can write reviews for products? | Specify which user groups can write reviews. Example: Selecting "Customers who already purchased the product" ensures only verified buyers can leave reviews, enhancing credibility. |
| Who can rate products? | Similar to the previous setting, choose who can rate products. | |
| Review approval options | All reviews must be validated by an employee | Decide if reviews need approval before being published. |
| Auto-approve review if customer has purchased product | Automatically approve reviews from verified buyers. | |
| Review management | Decline product review, comment, reply | Enable this setting to decline inappropriate content. |
| Maximum number of reviews per user | Set a limit on the number of reviews a user can submit. Leave blank for no limit. | |
| Frequency and length | Minimum time between 2 reviews from the same user | Define the minimum interval between reviews from the same user in seconds. Leave blank for no limit. Example: Setting this to 86400 (24 hours) prevents spam by limiting users to one review per day. |
| Maximum/Minimum content length of review, comment, or reply | Limit the content length in characters. | |
| Comments and replies | Who can comment (or reply) on a review? | Define who can comment or reply. Options include:
|
| Always show comment/reply box | Display the comment box or reply box by default | |
| Media and labels | Allow users to upload photos/videos in their review | Enable photo/video uploads |
| Maximum number of uploaded photos/videos | Set the limit for photo/video uploads. Must be greater than 0. | |
| Verified purchase label | Display a label for verified purchases. Leave blank to not display. | |
| Additional settings | Display average rating and the latest reviews on the homepage | Show average ratings and the latest reviews on the homepage |
| "Average review" block position | Choose where to display the average review block:
|
Conclusion
By carefully configuring these settings, you can create a robust and engaging product review system that enhances customer trust and drives sales. For any specific queries or further assistance, feel free to contact our support team.
This comprehensive guide should help administrators effectively configure and customize their product review settings, making the most of the 'Product Reviews' module's extensive features.