Frequently Asked Questions About Mega Menu
A store’s navigation shapes how customers find products — so it’s natural to have questions before changing it. This FAQ gathers what PrestaShop merchants ask most about Mega Menu, from pre-purchase evaluation to everyday customization, with straightforward answers compiled from real customer conversations.
Group 1: Compatibility
Q: Is Mega Menu PRO compatible with PrestaShop 9?
A: Yes. Mega Menu PRO is designed for PrestaShop 1.7.x – 9.x.
Q: Can I install Mega Menu PRO on the Warehouse theme, which already has its own vertical, mobile and horizontal menus?
A: Yes. You can install Mega Menu PRO on the Warehouse theme even though it ships with built-in menus. Disable the theme's built-in menus and use Mega Menu PRO instead — it hooks into PrestaShop's standard navigation positions, so it displays without conflict. The only adjustment you may need is CSS styling so the new menu matches your theme's design.
Q: Does Mega Menu PRO work with the Creative Elements page builder?
A: Yes, but it needs a specific setup. In the module's Settings → General, change "Hook to" from "Default hook" to "Custom hook", then add the "Module" widget in the Creative Elements header and select the Mega Menu module. (The two display positions are: Default = hooknavfullwidth, Custom hook = displayMegaMenu.) You can also read this help article, "How to Display Menu on Creative Element Page Builder", with the step-by-step procedure. If the menu still does not appear, the hook choice in the module and in Creative Elements must match.
Q: Will installing Mega Menu PRO break my site? Is it safe?
A: Mega Menu PRO follows PrestaShop standard practices and does not automatically create menus — you build everything yourself through drag-and-drop, so it does not overwrite your existing navigation unexpectedly. Before installing any module, wư recommend backing up your site. Purchase from the official PrestaHero website and install/activate it in the back office via PrestaHero Connect; the support team can then help verify compatibility with your theme and other modules.
Q: Can Mega Menu PRO run together with another menu module, like my theme's built-in menu or the native ps_mainmenu?
A: It should not run side by side with them. We advise disabling the theme's built-in menu (or the native ps_mainmenu module) when Mega Menu PRO takes over; otherwise, both menus can appear at once — for example, the native mobile menu showing alongside Mega Menu's mobile menu.
Q: Does Mega Menu PRO support multiple languages?
A: Yes. Menu content is translated per language in the back office. If a block shows the correct translation in the back office but the wrong language on the front office, we treats that as an issue to investigate — report it with a screenshot.
Group 2: Menu types & structure
Q: Which menu layouts does Mega Menu PRO support — horizontal, vertical, mobile?
A: All three. The module supports horizontal (top) menus, vertical (side) menus and a dedicated mobile menu layout, all managed from the same back-office menu builder.
Q: Can I build a vertical side menu like the ones on big retail sites?
A: Yes. The module lets you build vertical menus with its drag-and-drop interface and adjust the layout to match reference sites. Heavily customized lookalikes may need extra CSS work.
Q: Does Mega Menu PRO support three-level hover navigation (e.g. Services → Printer Repair → HP Printer Repair)?
A: Fully automatic three-level hover submenus are supported only when the menu source is Product Categories, because the module generates the nested structure from the category hierarchy. CMS pages and Custom links are rendered as flat lists and do not support multi-level hover nesting — including CMS categories, which cannot be used as a hierarchical source. The parent (level-2) item can still be clickable so it opens its own landing page.
Q: Can a parent menu item be clickable and still open its submenu?
A: The module has an option to open submenus on click instead of on hover. Menu behavior (hover vs. click) follows that setting, so choose the mode that fits your navigation design.
Q: Does Mega Menu PRO offer a sticky menu?
A: Yes — the module has its own sticky menu configuration for both desktop and mobile. Do not combine it with an external sticky plugin (e.g. a "Jquery sticky" plugin): customers reported the menu becoming stuck and unscrollable when both were active, and the team recommends using only the module's built-in sticky option.
Group 3: Menu content blocks
Q: Can I show products inside the menu, for example bestsellers or promotions?
A: Yes. The menu builder includes product blocks (bestsellers, new products, promotions, individual products). If a product block shows "no products" or the search does not find items when configuring it, contact support — customers have had this resolved as a configuration or bug issue.
Q: Can category images be shown in the dropdown, not just text links?
A: By default, the Category block in Mega Menu PRO shows a link to the category page but not the category cover/thumbnail image — showing images is not a standard feature of that block. We have implemented it as a customization for customers who needed it.
Q: Can I add titles above columns in a dropdown?
A: Yes. Column titles are set in the module's menu options per column, and the team has configured this for customers on request.
Q: Can I add custom HTML (text, banners, images) to the menu?
A: Yes. Text/HTML blocks are a standard block type — customers use them for banners and promotional content in both horizontal and vertical menus. You can also attach links to these blocks.
Q: Can I put the search bar, cart and login links inside the menu bar?
A: Yes. Enable them under the module's "Extra features" setting, which adds the cart and search toolbar to the mega menu.
Q: Can I add icons next to menu items?
A: Yes. Icon classes (for example, Font Awesome classes such as fa-home) can be assigned to menu items.
Q: Can I remove the star ratings and "Read reviews" text from products displayed in the menu?
A: This is not a default toggle, but we have removed these elements for a customer via a customization — so it is achievable.
Group 4: Customization & styling
Q: Is there room for custom CSS, and can the menu look different per device?
A: Yes. There is a custom CSS area, and the module's own stylesheets (megamenu.css) can be targeted by class — customers have, for example, removed border-radius effects from the menu or changed the mobile menu's background color and hamburger icon. Device-specific tweaks (e.g. a different menu background on tablet vs. mobile vs. desktop) are done with CSS media queries, which we have applied for customers.
Group 5: Mobile menu
Q: How do I enable the mobile menu? Nothing shows on mobile.
A: In Modules → Mega Menu → Configuration, make sure the mobile/responsive menu option is enabled and the mobile menu is assigned to the correct hook (usually the same header hook as desktop). Then disable your theme's own default mobile menu if it is still active, and clear the PrestaShop cache, the module cache, and your browser cache. If both menus are active, the theme's menu usually wins.
Q: Can I create a second menu that is used only on mobile?
A: No. There is a single menu structure that adapts to mobile — a separate mobile-only menu is not possible.
Q: Can the mobile menu's appearance be customized — for example, show only the hamburger icon and change the background color?
A: Yes. Customers have asked for exactly this (three bars only, custom background color) and we configured it.
Q: Can the language selector, currency selector and contact information be shown inside the mobile menu?
A: This depends on the theme. On some themes (e.g. Hummingbird) these elements only appear when the native ps_mainmenu module is active, and we have added them into the Mega Menu mobile menu as a customization for customers.
Group 6: License, installation & updates
Q: Does one license cover one website or several?
A: One license covers one live website and one development/test website. Separate licenses are required for additional live websites.
Q: Can I use the same license on a development/staging site and on the live site?
A: Yes. Your license covers one live website and one development/staging site. Please provide your live domain when purchasing and contact our support team if you need assistance with your staging site.
Q: Can I transfer my license from a development domain to the production domain?
A: Yes. Please contact our support team with your order details and production domain. Our team will assist you with updating your license registration.
Q: The module came bundled with my theme (folder ets_megamenu) — do I still need to buy a license?
A: The Mega Menu module included with PrestaHero themes is a free version of Mega Menu PRO. You can use it without purchasing a separate license, but technical support is only available with the paid version.
Q: How do I install and update the module?
A: Purchase from the official PrestaHero website, then install and activate it in the PrestaShop back office using PrestaHero Connect, which also manages updates. Always back up before installing or updating.
Q: Can I export a menu from one store and import it into another?
A: Yes — the back office has an Export function that generates a ZIP archive and an Import function to load it on another store. If the import reports that the file is broken or "no valid folder for import" (reported on a PrestaShop 1.6 → 8.x migration attempt), contact support instead of retrying blindly.
Q: Will updating the module wipe out custom fixes the team made on my site?
A: Fixes the team places in your theme's module override folder (/themes/<your-theme>/modules/ets_megamenu/) survive module updates. Changes made directly inside the module's own files (/modules/ets_megamenu/) can be overwritten by an update — so always ask where a fix was applied before updating.
Group 7: Purchase & support policy
Q: Can I try Mega Menu PRO before buying?
A: As Mega Menu PRO is a downloadable digital product, we do not offer a free trial. However, you can explore our Front Office and Back Office demos, which showcase the module's features, menu designs, and configuration options, helping you evaluate whether it meets your needs before purchasing.
If you have any questions about compatibility or specific features, our support team is happy to assist. After purchase, we'll also help with installation, configuration, and troubleshooting to ensure a smooth experience.
If you have any questions about compatibility or specific features, our support team is happy to assist. After purchase, we'll also help with installation, configuration, and troubleshooting to ensure a smooth experience.
Q: Are discounts available?
A: Yes! PrestaHero occasionally offers special promotions and discount codes. Check our website or subscribe to our newsletter for the latest offers.
Q: Can I get a refund or swap the module if it does not fit my project?
A: Our priority is to help you get the most out of our module. If you encounter technical issues, our support team will investigate and help resolve them, including checking directly on your website when necessary.
If the issue is caused by our module and our developers cannot fix it after troubleshooting, you are eligible for a refund within 15 days of purchase, in accordance with our refund policy.
As our products are downloadable digital software, refunds for a change of mind or features outside the module's advertised scope are not covered. However, we're happy to discuss alternative solutions, such as exchanging the module or offering store credit, depending on your situation.
If the issue is caused by our module and our developers cannot fix it after troubleshooting, you are eligible for a refund within 15 days of purchase, in accordance with our refund policy.
As our products are downloadable digital software, refunds for a change of mind or features outside the module's advertised scope are not covered. However, we're happy to discuss alternative solutions, such as exchanging the module or offering store credit, depending on your situation.
Q: How long is support included, and can I renew it?
A: Mega Menu PRO includes 1 year of free technical support. You can renew support through your PrestaHero account under My Account > Download & licenses. Renewal fees are lower before your support expires.