How Wholesale Customers Can Withdraw Their Rewards

Understanding how your wholesale customers withdraw their rewards is essential for managing your PrestaShop store effectively. This guide will help you understand the withdrawal process from the customer's perspective, ensuring smooth transactions and efficient handling of withdrawal requests.

Accessing the wholesale customer account to submit a withdrawal request

To withdraw their rewards, wholesale customers need to follow these steps:

• Log in to their wholesale customer account.
• Click on "Your account" > "My wholesale customer account".
• Navigate to the "Withdrawals" tab to open the Withdrawals page.
• Click on the preferred withdrawal method.
• Enter the amount to withdraw in the "Amount to withdraw" field.
• Complete the additional information fields.
• Click the "Withdraw funds" button.
• Click "Ok" on the withdrawal confirmation message.
• Receive a notification upon successful submission. The request will be in "Pending" status until the admin approves and meets other set conditions.

Tracking withdrawal requests and their status

All withdrawal requests submitted by the wholesale customer will be listed in the "Your last withdrawal requests" section. This section includes the following information for each request:

• ID: Unique identifier for each withdrawal request.
• Withdraw method: The method chosen for the withdrawal.
• Amount: The amount requested for withdrawal.
• Status: Current status of the request (Pending, Approved, Declined).
• Processed date: The date the request was processed.
• Description: Additional details related to the withdrawal request.

The "Your last withdrawal requests" section helps wholesale customers monitor their requests, ensuring they can track the status and manage their reward withdrawals effectively.

By understanding the withdrawal process from the wholesale customer's perspective, admins can better manage and approve requests, ensuring a seamless experience for their customers. This guide provides a clear step-by-step process and highlights the essential information needed to manage withdrawals efficiently.