Last update: 13 Jan 2024
This website (collectively, this "Site") is owned by PrestaHero ("We", "Us" or "PrestaHero"). We are providing you with access to this Site and our online store (together, our "Services") subject to the following terms and conditions.
By browsing, accessing, using, registering for, or purchasing products on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these "Terms"). So, please read these Terms carefully.
We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for, or purchase merchandise from the Site.
Privacy Policy
Our Privacy Policy, which also governs your visit to Our Site, can be found at [https://prestahero.com/content/23-privacy-policy]. Please review our Privacy Policy for information on how We collect, use and share information about our users.
Use of This Site
Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include:
- (a) any resale or commercial use of this Site or the content therein;
- (b) the collection and use of any product listings or descriptions;
- (c) making derivative uses of this Site and its contents;
- or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Site.
You may not use, frame, or utilize framing techniques to enclose any of Our trademark, logo, content, or other proprietary information (including the images found on this Site, the content of any text, or the layout/design of any page or form contained on a page) without Our express written consent.
Account
In order to access some features of this Site, you may be required to register and We may assign it to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information and to inform us immediately of any updates or other changes to such information.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
Electronic Communication
When you use this Site or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically.
We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures, and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.
Feedback
You may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, and other information regarding this Site, Us, and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become Our sole property.
We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Restrictions on Rights to Use
You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):
- download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this Site, except and to the extent expressly permitted under these Terms;
- remove any copyright, trademark, or other proprietary rights notice contained in or on the Site;
- use this Site intentionally or unintentionally, to violate any applicable local, state, federal, or international law.
We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.
Purchases on this Site
You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish.
We reserve the right to increase, decrease, and add or eliminate charges from time to time and without prior notice, so you agree to check all costs before placing an order or signing up for a service.
Only valid credit cards or other payment methods acceptable to us may be used.
By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order to that card or other method.
All returns are governed by our Return Policy, which can be found at [https://prestahero.com/content/24-refunds].
Support time
We will provide you with unlimited email technical support assistance ("Support Services"), depending on your selected Support plan. The support time begins upon your order being successfully purchased.
Email support is available Monday through Friday, 7:30 am to 5:30 pm (GMT + 7) - excluding weekends and official Vietnam holidays.
Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond our control.
Support requests will be handled in the order in which they are received.
Support Services will be directly associated with our product license. You will be required to provide the product license and/or Order ID before receiving support.
For paid products
After purchasing the product, you will receive 1 year of free support service. Services include installation support, bug fixing, compatibility support with other modules, and simple technical support.
If you have requirements that are beyond the scope of the free support service, we offer module customization with an extra fee.
For free products
We do not provide any Support Services for free products.
Extend support
When your Support plan is going to expire, you will need to extend it to continue receiving Support Services.
Extend fee varies depending on different products. There are 3 Support plans available: 1 year, 2 years, and 3 years.
Links
This Site may contain links to other Internet sites owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.
Termination
You may terminate the Terms at any time by closing your account, discontinuing your use of this Site, and providing Us with a notice of termination.
We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.
Modifications to Site
We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.
No Third-Party Beneficiaries
These Terms are for the benefit of and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.
Questions
Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff by emailing us at [email protected]