Last updated: November 25th 2021

This website (collectively, this "Site") is owned by ETS-Soft ("We", "Us" or "ETS-Soft"). We are providing you with access to this Site and our online store (together, our "Services") subject to the following terms and conditions. By browsing, accessing, using, registering for, or purchasing products on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these "Terms"). So, please read these Terms carefully.

We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for, or purchase merchandise from the Site.

Privacy Policy

Our Privacy Policy, which also governs your visit to Our Site, can be found at [https://prestahero.com/content/23-privacy-policy]. Please review our Privacy Policy for information on how We collect, use and share information about our users.

Use of This Site

Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include:

  • (a) any resale or commercial use of this Site or content therein;
  • (b) the collection and use of any product listings or descriptions;
  • (c) making derivative uses of this Site and its contents;
  • or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Site.

You may not use, frame or utilize framing techniques to enclose any of Our trademark, logo, content or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without Our express written consent.

Account

In order to access some features of this Site, you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information and to inform us immediately of any updates or other changes to such information.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

Electronic Communication

When you use this Site, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures, and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.

Feedback

You may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, and other information regarding this Site, Us, and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become Our sole property.

We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Restrictions on Rights to Use

You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

  • download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this Site, except and to the extent expressly permitted under these Terms;
  • remove any copyright, trademark, or other proprietary rights notice contained in or on the Site;
  • use this Site intentionally or unintentionally, to violate any applicable local, state, federal, or international law.

We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.

Purchases on this Site

You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service.

Only valid credit cards or other payment methods acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order to that card or other method.

All returns are governed by our Return Policy, which can be found at [https://prestahero.com/content/24-refunds].

Support time

We will provide you with unlimited live chat and email technical support assistance ("Support Services"), depending on your selected Support plan. The support time begins upon your order is successfully purchased.

Live chat and email support are available Monday through Friday, 7:30 am to 5:30 pm (GMT + 7) - excluding weekends and official Vietnam holidays. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of Us. Support requests will be handled in the order in which they are received.

Support Services will be directly associated with our product license. You will be required to provide the product license and/or Order ID prior to receiving support.

For paid products

  • There are 4 Support plans available: 3 months (Free), 1 year, 2 years, and 3 years. Except for the Free plan, you will need to pay a support fee to receive full Support Services for your purchased products. Support fee varies depending on different products.
  • Installation support is included for 1 year, 2 years, and 3 years plan only. The free plan DOES NOT include installation support.

For free products

There are 2 Support plans available: Free download (Free) and Premium download.

  • Free download: DOES NOT include any Support Services.
  • Premium download: including Installation support, Bugfix, and Technical support. You will need to pay a Support fee to receive Support Services for your downloaded products. Support fee varies depending on different products.

Extend support

When your Support plan is going to be expired, you will need to extend it to continue receiving Support Services. Extend fee varies depending on different products.

Links

This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.

Termination

You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.

Modifications to Site

We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.

No Third-Party Beneficiaries

These Terms are for the benefit of and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

Questions

Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff by emailing us at contact@prestahero.com