Why Aren't My Customers Receiving Emails Even Though Gmail Configuration in PrestaShop is Correct?
If your Gmail configuration in PrestaShop is correctly set up but customers are still not receiving emails after making a purchase, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:
Check SMTP settings
Ensure that your SMTP settings are correctly configured with the right details:
- Server: smtp.gmail.com
- Username: Your Gmail address (e.g., [email protected])
- Password: Gmail application password (not your usual Gmail password)
- Encryption: TLS
- Port: 587
Incorrect settings can lead to email delivery failures. Double-check each field to make sure everything is entered correctly.
Enable dual authentication
For Gmail, it's necessary to enable dual authentication and create an application password specifically for your PrestaShop store. This enhances security and ensures that your email settings comply with Gmail's requirements.
Step 1: Enable dual authentication:
- Go to your Google Account settings.
- Find the Security section and turn on 2-Step Verification.
Step 2: Create an application password:
- Once 2-Step Verification is enabled, go to the App passwords section.
- Select "Mail" as the app and "Other" for the device, then enter a name like "PrestaShop".
- Generate and copy the application password.
- Use this application password in the SMTP settings in PrestaShop instead of your regular Gmail password.
Contact hosting provider
Sometimes, the issue might be with the hosting provider's mail server. There could be restrictions or limitations on outgoing emails. Contact your hosting provider and ask them to:
- Check if there are any restrictions on SMTP traffic.
- Ensure that the mail server is not blocking or throttling outgoing emails.
- Confirm that your domain and email settings are correctly configured on their end.
By following these steps, you can troubleshoot and resolve issues where customers are not receiving emails despite the correct Gmail configuration in PrestaShop. Ensuring correct SMTP settings, enabling dual authentication, and verifying with your hosting provider are crucial steps to ensure smooth email delivery.