How to prevent issues of PrestaShop metrics module when upgrading to PrestaShop 1.7

Data and the information it delivers are critical for operating firms in e-commerce, possibly more than in any other industry. The value of data is demonstrated by the fact that more than two-thirds of online merchants employ analytical tools to run their stores. Many merchants, however, struggle to track the performance of their sites without knowing and being able to comprehend this raw data.

PrestaShop Metrics module, a new and straightforward tool for merchants, centralizes multiple sources of critical data for managing an e-commerce site, such as traffic, sales, conversion rate, average basket, and so on, all on a single interface in order to adapt to merchant's needs. From there, PrestaShop Metrics helps merchants manage their online business, monitor and control their KPIs on a daily basis easily.

How can the module help you?

• Take command of your website's statistics.

PrestaShop and Google Analytics data integration allows you to make informed decisions and improve your results.

A simple and intuitive dashboard that saves time, no need to switch between several applications.

Google Analytics synchronization: Install a Google Analytics Tag and link it with your account to get accurate traffic statistics.

• Save time and work more efficiently.

Data is easy to understand. Essential figures have been organized in a way that makes reading and analyzing them easier.

All of your essential KPIs may be viewed in a single, dedicated interface. There is no longer any need to retrieve and cross-reference data from several platforms. 

• Transform your ideas into action.

Create growth-oriented action plans. On the dashboard, you'll find suggestions that offer advice and best practices.

• Security

Your data is secure, and so does your access to your PrestaShop back office.

PrestaShop Metrics computations smartly focus on the most important data and calculate traffic data in advance, keeping your shop running smoothly.

PrestaShop metrics module issues

This module supports merchants very well, but it also brings many problems. Recently, PrestaShop forums have recorded a considerable amount of topics request help with PrestaShop metrics issues when upgrading the website to PrestaShop 1.7. Here are a few of the most popular issues that users usually face:

• Blank PrestaShop back office configuration page, cannot detect errors by using Debug mode

From 1.7.7.3 PrestaShop installs the PrestaShop Metrics modules automatically when you install PrestaShop or upgrade to that version. This error usually appears after installing/upgrading to PrestaShop 1.7.7.3 with the metrics module. You will see a blank back office desktop and can see only an Internal Server Error, which you cannot use and Debugging Mode doesn't help.

• No data and email that notify the error occurred remain

This is one of installing PrestaShop 1.7 issues that often occur with the above error. When you enter back office desktop with enabled PrestaShop Metrics, no data and email notify about the error occurred. Users checked the server for errors but didn't find any.

• Trouble when connecting with Google Analytics module

The new installation of 1.7.7.3 came with the PrestaShop metrics module included. After users configured it, the module says they have no Google analytics tag on their page. If users include the tag offered by Google analytics in the head file, they get an error 500 on their webpage.

There are also cases, users can't connect the module to Google Analytics, the button to connect Google Analytics on the settings page in the data sources section does not show up.

• Database issues: the installation turns error and does not finish

There are also a lot of people facing this error when they install or upgrade to the PrestaShop 1.7.7.3 version. The installation or database upgrade cannot be completed, although they tried it again and again several times.

How to prevent PrestaShop metrics module errors?

Don't worry, everything has its solutions. Many advice given by PrestaShop users and experts in the forum can help users deal with issues of the PrestaShop metrics module. Here are some of the best ways we have compiled to help you easily solve the above installing PrestaShop 1.7 issues.

• Configure correct servers before upgrading/installing PS 1.7.7.3 and later version

You should prepare your server to meet PrestaShop’s requirements. You can find and see the requirements of the server configuration and the ways how to define your server meets PrestaShop’s requirements or not here. On that document, PrestaShop provided a list of requirements and detailed step-by-step instructions to help you easy to check your server.

Besides, you also need to set correctly the server. Take a dedicated or VPS root server to have more flexibility and better server features to control, as well as the greatest speed for working with PrestaShop. In most circumstances, managed servers do not have the ability to make necessary modifications to the server configuration on their own.

• Clear the cache and cookie of the site and browser before install PrestaShop 1.7

The cache can store a lot of data and make your website load faster. However, sometimes cached data can cause errors when you install or upgrade your PrestaShop to a new version. That's the reason why you should clear cache and cookie before install PrestaShop 1.7.

• Check your Google Analytics account

If you're having trouble connecting the module to Google Analytics, first make sure your Google Analytics account is set up correctly by going to the Google Analytics website. At least one property must be present in your Google Analytics account. Return to the PrestaShop Metrics configuration page (refresh the page if necessary) to try the connection again after your Google Analytics account is properly configured.

If the problem persists despite the fact that your Google Analytics account is still active, you can contact the support team for assistance.

The methods listed above can assist you in dealing with PrestaShop metrics issues. However, those methods can take a long time and occasionally fail to fix the errors, you will need to contact PrestaShop support for assistance. It's inconvenient and can cause you to miss out on sales opportunities. We must devise a method that is both easier and more useful.

Using the upgrade tool for a fast and secure upgrade of your current PrestaShop to the latest PrestaShop version with Direct Upgrade - 1-Click To Upgrade module created by PrestaHero. 

This module assists you to directly upgrade PrestaShop 1.5, 1.6, 1.7 to the latest version of 1.7 in 1-click. Simple, easy, fast, and 100% success guaranteed! Here are some salient features of the module that can't be ignored:

• Allows you to directly upgrade PrestaShop 1.5 and PrestaShop 1.6 to 1.7 or upgrade PrestaShop 1.7 (old version) to 1.7 latest version

It's not a good idea to use a migration tool or manually upgrade your store from PrestaShop 1.5 or 1.6 to PrestaShop 1.7, because there will be a few problems that can happen like: the upgrade fails or your store isn't functioning properly after the upgrade, blank PrestaShop back office configuration page, cannot connect with Google Analytics module, etc. as we listed above. 

Why do you use migration tools (which only migrate your data at the risk of losing it, takes a long time, and even is quite hard) when you can upgrade directly your store to PrestaShop 1.7 with only one click? Why don't you choose the simpler and safer way?

• All data including products, orders, customers, passwords, etc. still preserved

With this unique module, you can directly upgrade PrestaShop 1.5 and PrestaShop 1.6 to 1.7 without losing any data, including products, customers, orders, etc. Keeping the previous website's database, and upgrade the database schema to make it compatible with the new PrestaShop version.

• Minimize the issue with the PrestaShop metrics module when upgrading

We suggest you upgrade your website to the latest PrestaShop versions as it has fewer mistakes related to the metrics module, so upgrading to the latest versions will help you avoid errors.

1-Click Direct Upgrade includes time and performance optimizers that allow you to upgrade your store from PrestaShop 1.7 (old version) to PrestaShop 1.7 (latest version) quickly and without mistakes.

Are you still wondering?

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PrestaShop Metrics modules have great features, and it's really essential for shop owners. The fact that PrestaShop includes the Metrics module is an advancement. Why don't you continue to install and use this module? Remember, everything has its solution, you shouldn't skip a great thing even just because of some errors but can be fixed. If you have problems, please refer to the methods I outlined in this article. We hope it's useful and can help you solve your problem!