Prevent PrestaShop Metrics Module Issues When Upgrading to PrestaShop 1.7

PrestaShop Metrics is a game-changer in the e-commerce arena, offering PrestaShop merchants a holistic solution for data management, analysis, and actionable insights. However, as with any technological advancement, challenges may arise, particularly during the crucial process of upgrading to the latest PrestaShop 1.7 version. 

In the subsequent sections, we delve into common issues users encounter with the PrestaShop Metrics module during upgrades to PrestaShop 1.7 and, more importantly, how to preemptively address and overcome these challenges for a seamless and error-free transition. 

Join us on this journey to fortify your e-commerce endeavors with the full potential of PrestaShop Metrics.

How PrestaShop Metrics Module Enhances Your Operations

Command of website statistics

At its core, PrestaShop Metrics simplifies the often-overwhelming task of tracking and interpreting data. The module achieves this by consolidating various sources of vital information – including traffic statistics, sales data, conversion rates, and more – onto a single, user-friendly interface. This consolidation not only saves time but also offers a holistic view of a merchant's online business landscape.

One of the standout features of PrestaShop Metrics is its seamless integration with Google Analytics. By installing a Google Analytics Tag and linking it with the user's account, accurate traffic statistics become readily available. This integration eradicates the need to switch between multiple applications, providing a seamless experience for users who can now access all pertinent data within PrestaShop's unified interface.

Time efficiency

The user-friendly dashboard is designed to be more than a mere repository of data; it is a strategic tool that empowers merchants to take command of their website statistics. By presenting essential key performance indicators (KPIs) in an organized and easily understandable manner, the dashboard enables users to make informed decisions promptly.

Transform ideas into action

Beyond data representation, PrestaShop Metrics transforms insights into actionable plans for growth. The dashboard actively offers suggestions, advice, and best practices, assisting merchants in crafting growth-oriented strategies. This proactive approach to data analysis sets PrestaShop Metrics apart as a tool that informs and guides users toward effective and strategic business decisions.

Security measures

Security is paramount in the e-commerce landscape, and PrestaShop Metrics upholds this standard diligently. The module's computations focus intelligently on crucial data, precalculating traffic statistics in advance to ensure a smooth and secure user experience. This commitment extends to the security of the PrestaShop back office, reinforcing merchant confidence in navigating their online stores securely.

Common PrestaShop Metrics Module Issues During Upgrades

This module supports merchants very well, but it also brings many problems. Recently, PrestaShop forums have recorded a considerable number of topics requesting help with PrestaShop metrics issues when upgrading the website to PrestaShop 1.7. Here are a few of the most popular issues that users usually face:

Blank PrestaShop Back office configuration page

From 1.7.7.3 PrestaShop installs the PrestaShop Metrics modules automatically when you install PrestaShop or upgrade to that version. This error usually appears after installing/upgrading to PrestaShop 1.7.7.3 with the metrics module. You will see a blank back-office desktop and can see only an Internal Server Error, which you cannot use and Debugging Mode doesn't help.

No data and email notifications for errors

This is one of installing PrestaShop 1.7 issues that often occur with the above error. When you enter the back-office desktop with enabled PrestaShop Metrics, no data or email notification about the error occurred. Users checked the server for errors but didn't find any.

Google Analytics module connection trouble

The new installation of 1.7.7.3 came with the PrestaShop metrics module included. After users configure it, the module says they have no Google Analytics tag on their page. If users include the tag offered by Google Analytics in the head file, they get an error 500 on their webpage.

There are also cases, where users can't connect the module to Google Analytics, and the button to connect Google Analytics on the settings page in the data sources section does not show up.

Database issues

There are also a lot of people facing this error when they install or upgrade to the PrestaShop 1.7.7.3 version. The installation or database upgrade cannot be completed, although they tried it, again and again, several times.

Preventing PrestaShop Metrics Module Errors

Don't worry, everything has its solutions. Much advice given by PrestaShop users and experts in the forum can help users deal with issues of the PrestaShop metrics module. Here are some of the best ways we have compiled to help you easily solve the above installing PrestaShop 1.7 issues.

Configure Servers Correctly

You should prepare your server to meet PrestaShop’s requirements. You can find and see the requirements of the server configuration and the ways how to define whether your server meets PrestaShop’s requirements or not here. On that document, PrestaShop provided a list of requirements and detailed step-by-step instructions to help you easily check your server.

Besides, you also need to set correctly the server. Take a dedicated or VPS root server to have more flexibility and better server features to control, as well as the greatest speed for working with PrestaShop. In most circumstances, managed servers cannot make necessary modifications to the server configuration on their own.

Clear Cache and Cookies

The cache can store a lot of data and make your website load faster. However, sometimes cached data can cause errors when you install or upgrade your PrestaShop to a new version. That's the reason why you should clear the cache and cookies before installing PrestaShop 1.7.

Check Google Analytics Account

If you're having trouble connecting the module to Google Analytics, first make sure your Google Analytics account is set up correctly by going to the Google Analytics website. At least one property must be present in your Google Analytics account. Return to the PrestaShop Metrics configuration page (refresh the page if necessary) to try the connection again after your Google Analytics account is properly configured.

If the problem persists even though your Google Analytics account is still active, you can contact the support team for assistance.

The methods listed above can assist you in dealing with PrestaShop metrics issues. However, those methods can take a long time and occasionally fail to fix the errors, you will need to contact PrestaShop support for assistance. It's inconvenient and can cause you to miss out on sales opportunities. We must devise a method that is both easier and more useful.

Simplify Upgrades with Direct Upgrade Module

Upgrading an e-commerce store to a newer version of PrestaShop is a critical yet often challenging task, fraught with potential pitfalls. Recognizing the complexities and risks associated with upgrades, PrestaHero has introduced the Direct Upgrade module, a solution designed to simplify and streamline the entire upgrade process.

 Download Direct Upgrade now 

Direct upgrade from PrestaShop 1.5 and 1.6 to 1.7

Migrating from older versions like PrestaShop 1.5 and 1.6 to the latest 1.7 can be a daunting task, involving potential data loss, extended downtimes, and intricate manual procedures. The Direct Upgrade module eliminates these concerns by providing a one-click solution. This means merchants can seamlessly transition their stores to the latest version without the need for arduous migration tools or complex manual interventions.

Preservation of all data

One of the standout features of this module is its ability to preserve all existing data during the upgrade process. From products and orders to customer information and passwords, the module ensures that every crucial piece of data from the previous version is retained. 

This not only simplifies the upgrade but also mitigates the risk of data loss, allowing merchants to seamlessly continue their operations with minimal disruption.

Optimized time and performance

Time is of the essence in the fast-paced world of e-commerce, and the Direct Upgrade module recognizes this by optimizing the upgrade process for both time and performance. It facilitates a swift transition from older PrestaShop versions to the latest 1.7, ensuring that merchants can take advantage of new features, improvements, and security enhancements without unnecessary delays.

Conclusion

Embrace the benefits of PrestaShop Metrics modules for effective e-commerce management. Overcome challenges by following the outlined solutions and ensuring a seamless upgrade experience. Don't let potential errors deter you from utilizing this valuable module for your online store's success.