How to Log in as a Customer Using the Order Manager Module

The Order Manager module allows store administrators to log in as a specific customer and access their account in the store's front office.

This feature is useful for:

• Providing better customer support: Quickly help customers with order issues.
• Verifying order history and personal details: Ensure accurate order tracking.
• Managing customer accounts: Update addresses or payment details when necessary.

This guide will show you two methods to log in as a customer and what information you can access.

Two ways to log in as a customer in PrestaShop

Method 1: Log in via the Order Listing Page

• Go to the Order Listing page in your PrestaShop Back Office.
• Locate an order placed by the customer you want to log in as.
• In the "Actions" column, click the drop-down menu.
• Select "Log in as customer".

You will be redirected to the customer’s "My Account" page in the store’s front office.

💡 Use this method if you want to log in as a customer based on a specific order.

Method 2: Log in via the Customer List

• Go to the "Customers" page in your PrestaShop Back Office.
• Find the customer you want to log in as.
• In the "Actions" column, click the drop-down menu.
• Select "Log in as customer".

You will be redirected to the customer’s account dashboard in the front office.

💡 Use this method if you want to log in without selecting a specific order.

What you can view in the customer’s account

Once logged in, you will have access to the customer's account dashboard, where you can:

Order history

• View all orders placed by the customer.
• Check order statuses, payment details, and shipping progress.

Personal information

View the customer’s name, email address, and date of birth.

Addresses

• See billing and shipping addresses.
• Verify or update address details if needed.

Credit slips & vouchers

Check any available credit slips or discount vouchers.

The ability to log in as a customer in PrestaShop provides store administrators with a powerful tool to improve customer support and manage accounts efficiently. Whether you need to verify an order, update an address, or assist with account issues, this feature ensures a smooth and seamless experience.