How to Log in as a Customer Using the Order Manager Module
The Order Manager module allows store administrators to log in as a specific customer and access their account in the store's front office.
This feature is useful for:
- Providing better customer support: Quickly help customers with order issues.
- Verifying order history and personal details: Ensure accurate order tracking.
- Managing customer accounts: Update addresses or payment details when necessary.
This guide will show you two methods to log in as a customer and what information you can access.
Two ways to log in as a customer in PrestaShop
Method 1: Log in via the Order Listing Page
- Go to the Order Listing page in your PrestaShop Back Office.
- Locate an order placed by the customer you want to log in as.
- In the "Actions" column, click the drop-down menu.
- Select "Log in as customer".
You will be redirected to the customer’s "My Account" page in the store’s front office.
💡 Use this method if you want to log in as a customer based on a specific order.
Method 2: Log in via the Customer List
- Go to the "Customers" page in your PrestaShop Back Office.
- Find the customer you want to log in as.
- In the "Actions" column, click the drop-down menu.
- Select "Log in as customer".
You will be redirected to the customer’s account dashboard in the front office.
💡 Use this method if you want to log in without selecting a specific order.
What you can view in the customer’s account
Once logged in, you will have access to the customer's account dashboard, where you can:
Order history
- View all orders placed by the customer.
- Check order statuses, payment details, and shipping progress.
Personal information
View the customer’s name, email address, and date of birth.
Addresses
- See billing and shipping addresses.
- Verify or update address details if needed.
Credit slips & vouchers
Check any available credit slips or discount vouchers.
The ability to log in as a customer in PrestaShop provides store administrators with a powerful tool to improve customer support and manage accounts efficiently. Whether you need to verify an order, update an address, or assist with account issues, this feature ensures a smooth and seamless experience.