Help center

Getting Started

Getting Ready 1 - Setting Up Email Notifications for Admin and Users

Getting Ready 2 - Setting Up Departments and Staff Profiles

Getting Ready 3 - Setting Up Auto-responder

Getting Ready 4 - Setting Up Pre-Made Messages

Getting Ready 5 - Setting Up Support Ticket System

Getting Ready 6 - Add A Support Ticket Form

Live chat conversations

How to Access and Start Chatting with Customers

How to View Information of Chatting Customers

How to Transfer a Customer Chat to Another Staff Member

How to Create a Support Ticket from a Customer Chat

Live chat settings

How to Customize Online Status in Live Chat

How to Customize the Chat Window in Live Chat Module

How to Customize Configuration for Customer Chat Messages

How to Set Up Anti-Spam CAPTCHA for Your Chatbox

How to Configure the Display Position of Your Chatbox

How to Integrate Social Login into Your Chatbox

How to Block Users from Sending Messages in Live Chat

How to Delete Chat Data and Attachment Files in Live Chat

Support tickets management

How Customers Can Submit a Support Ticket

Can Admins/Staff Create Support Tickets?

Understanding Support Ticket Statuses and Priorities

Communicating with Customers Through Support Tickets

Can You Translate Ticket Responses into Other Languages?

Automatically Close Tickets After X Days Without New Messages

Other

What information does the module dashboard provide to you?