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Getting Started
Getting Ready 1 - Setting Up Email Notifications for Admin and Users
Getting Ready 2 - Setting Up Departments and Staff Profiles
Getting Ready 3 - Setting Up Auto-responder
Getting Ready 4 - Setting Up Pre-Made Messages
Getting Ready 5 - Setting Up Support Ticket System
Getting Ready 6 - Add A Support Ticket Form
Live chat conversations
How to Access and Start Chatting with Customers
How to View Information of Chatting Customers
How to Transfer a Customer Chat to Another Staff Member
How to Create a Support Ticket from a Customer Chat
Live chat settings
How to Customize Online Status in Live Chat
How to Customize the Chat Window in Live Chat Module
How to Customize Configuration for Customer Chat Messages
How to Set Up Anti-Spam CAPTCHA for Your Chatbox
How to Configure the Display Position of Your Chatbox
How to Integrate Social Login into Your Chatbox
How to Block Users from Sending Messages in Live Chat
How to Delete Chat Data and Attachment Files in Live Chat
Support tickets management
How Customers Can Submit a Support Ticket
Can Admins/Staff Create Support Tickets?
Understanding Support Ticket Statuses and Priorities
Communicating with Customers Through Support Tickets
Can You Translate Ticket Responses into Other Languages?
Automatically Close Tickets After X Days Without New Messages
Other
What information does the module dashboard provide to you?
Getting Started
Getting Ready 1 - Setting Up Email Notifications for Admin and Users
Getting Ready 2 - Setting Up Departments and Staff Profiles
Getting Ready 3 - Setting Up Auto-responder
Getting Ready 4 - Setting Up Pre-Made Messages
Getting Ready 5 - Setting Up Support Ticket System
Getting Ready 6 - Add A Support Ticket Form
Voir plus
Live chat conversations
How to Access and Start Chatting with Customers
How to View Information of Chatting Customers
How to Transfer a Customer Chat to Another Staff Member
How to Create a Support Ticket from a Customer Chat
Live chat settings
How to Customize Online Status in Live Chat
How to Customize the Chat Window in Live Chat Module
How to Customize Configuration for Customer Chat Messages
How to Set Up Anti-Spam CAPTCHA for Your Chatbox
How to Configure the Display Position of Your Chatbox
How to Integrate Social Login into Your Chatbox
How to Block Users from Sending Messages in Live Chat
How to Delete Chat Data and Attachment Files in Live Chat
Voir plus
Support tickets management
How Customers Can Submit a Support Ticket
Can Admins/Staff Create Support Tickets?
Understanding Support Ticket Statuses and Priorities
Communicating with Customers Through Support Tickets
Can You Translate Ticket Responses into Other Languages?
Automatically Close Tickets After X Days Without New Messages
Voir plus
Other
What information does the module dashboard provide to you?