How to Customize Configuration for Customer Chat Messages
Customizing the configuration for customer chat messages in your "Live Chat, Contact Form & Ticket System" module can greatly enhance the communication experience for both your customers and support staff. By fine-tuning these settings, you can ensure that the chat interface meets your specific needs and provides a smooth interaction process.
Customizing chat message configuration options
Follow this instruction to access and modify the chat message configuration options:
- Navigate to the module configuration page.
- Go to the "Settings" menu.
- Select the "Live chat" tab.
- From the sidebar, choose "IM".
Chat initialization settings
These settings allow you to control how customers initiate chat sessions. You can enable a two-step process for starting a chat, where customers need to enter only a single message to begin.
Additionally, you can enable emotion icons to make conversations more engaging and allow customers to rate their chat experience. These options enhance the overall user experience by making the chat process more intuitive and interactive.
Message display settings
In this group of options, you can configure how messages are displayed in the chat window. You can choose to show the time each message was sent, allow messages to be edited or deleted, and set limits on the number of messages displayed per Ajax load and the maximum length of each message. These settings help keep the chat interface clean and organized, ensuring that important information is easily accessible.
Interaction settings
These options focus on how both customers and staff interact within the chat. You can allow staff to manually accept or decline chat sessions, enable the sending of messages via email, and permit customers to see past messages.
Additionally, you can enable the use of the “Enter” key to send messages and allow customers to upload files during the conversation. These settings provide greater flexibility and control over the chat interactions, enhancing the efficiency and effectiveness of support.
File upload settings
This section allows you to manage the file upload capabilities within the chat. You can set the maximum file size for uploads, limit the number of files a customer can upload per conversation, and ensure that these limits apply to both the live chat and ticketing systems. By configuring these settings, you can prevent potential issues related to large or excessive file uploads, maintaining a smooth and efficient chat experience.
Conclusion
Customizing the configuration for customer chat messages in your live chat module enables you to create a tailored and effective communication platform. By adjusting the settings for chat initialization, message display, interaction, and file uploads, you can optimize the chat experience to meet your specific needs and provide superior customer support.