Automatically Close Tickets After X Days Without New Messages

To maintain an organized and efficient support system, automatically closing tickets after a period of inactivity can be highly beneficial. This guide will explain how to set up the "Live Chat, Contact Form & Ticket System" module in PrestaShop to automatically close tickets after a specified number of days without new messages.

Introduction to automatic ticket closure

Automatically closing inactive tickets helps keep your support system clean and manageable. This feature ensures that unresolved tickets are closed after a set period, allowing your support staff to focus on active issues.

Setting up cronjob for automatic ticket closure

The module provides an option to set up a cronjob that automatically closes tickets after X days of inactivity. Follow this instruction to configure cronjob:

Step 1: From the module configuration page, open the "Cronjob" menu.

Step 2:

Follow the instructions on the "Cronjob" page to set up a cronjob on your server.

• The number of days (X) after which tickets will be automatically closed is configured in "Settings > Ticket system".

To learn how to set up cronjob on your server, please read this article.

• You can also manually run the cronjob by clicking the "Execute cronjob manually" button.

Cronjob logs

The module provides a cronjob log to help administrators and staff monitor the cronjob process. To view the cronjob log, go to the "Cronjob" menu and select the "Cronjob log" tab. Ensure the "Save cronjob log" option is enabled to save the cronjob logs.

Conclusion

Setting up automatic ticket closure after a specified period of inactivity ensures your support system remains efficient and uncluttered. By following the steps outlined above, you can easily configure the "Live Chat, Contact Form & Ticket System" module in PrestaShop to automatically close tickets, allowing your team to focus on more pressing customer issues.