How to Integrate Social Login into Your Chatbox
Integrating social login into your chatbox can significantly enhance customer engagement and simplify the login process. By allowing users to log in using their social media accounts, you provide a convenient and efficient way for them to start chatting with your support team. This guide will walk you through the steps to set up social login in the "Live Chat, Contact Form & Ticket System" module.
How to integrate the social login feature
Follow this instruction to access and configure social login settings:
- Navigate to the module configuration page.
- Go to the "Settings" menu.
- Select the "Live chat" tab.
- From the sidebar, choose "Social login".
Social network configuration
The module supports three social networks for login integration:
- X (formerly Twitter)
For each social network, follow these steps to enable and configure social login:
Step 1: Enable the option "Log in with [network name]" for the desired social network.
Step 2:
- Fill in the required fields: “Application ID” and “Application Secret”.
- The module provides detailed instructions on how to obtain these credentials. Click on the "Where do I get this info?" link to read the guidance.
Step 3: After entering the necessary information, click "Save" to store your settings.
For example, if you want to enable Facebook login, you would activate the "Log in with Facebook" option, then enter your Facebook Application ID and Application Secret obtained from the Facebook Developer portal.
Social login example
Once you have configured the social login settings, customers will see options to log in using their social media accounts directly from the chatbox in the front office. Below is an example screenshot of the chatbox with social login buttons.
This feature allows customers to quickly authenticate themselves, providing a smoother and more convenient chat experience.
Conclusion
Integrating social login into your chatbox is a powerful way to enhance user experience and simplify the login process. By following the steps outlined in this guide, you can easily enable social login options for your customers, making it more convenient for them to engage with your support team.