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Getting Ready 4 - Setting Up Pre-Made Messages

Pre-made messages in the "Live Chat, Contact Form & Ticket System" module are predefined responses that can be quickly sent to customers during a chat. These messages help support staff respond efficiently to common inquiries, saving time and ensuring consistent communication.

Importance of Pre-made messages

Pre-made messages are valuable for several reasons:

  • Efficiency: They allow support staff to respond to frequent questions quickly.
  • Consistency: Ensure that all customers receive uniform information.
  • Professionalism: Quick, well-crafted responses improve the overall customer experience.

 

How to set up Pre-made messages

Follow these steps to configure pre-made messages in your PrestaShop module:

Step 1: Access Pre-made message settings

  • Go to the module configuration page.
  • Navigate to the Settings tab.
  • Select the Live chat sub-tab.
  • From the sidebar, choose the Pre-made message menu.

 

Step 2: Enable the Enable pre-made message option.

 

Step 3: Add Pre-made messages

  • Click the Add auto message icon.
  • Enter a shortcode. When you enter this shortcode in the chat box, the suggested message content will appear.
  • Type the content of the pre-made message.
  • Click Save to store the message.

 

Example Pre-made message

Below is an example of a pre-made message that can be sent to customers:

 

By setting up pre-made messages, your support team can handle customer interactions more efficiently, providing quick and accurate responses to enhance the support experience.

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