What information does the module dashboard provide to you?
Welcome to the Dashboard of our "Live Chat, Contact Form & Ticket System" module for PrestaShop. This guide aims to provide a detailed exploration of the information and tools available through our dashboard, designed to enhance your understanding and management of customer interactions and support processes.
Key parameters blocks
- Conversations: the number of conversations this month.
- Messages: the number of messages sent this month.
- Open tickets: the number of open tickets this month.
- Solved tickets: the number of resolved tickets this month.
Statistics section
- Recent customer logins: View customers logging in via social media accounts.
- “Live chat” chart: Visualize trends in conversation volumes, received messages, and replies over time.
- Tickets chart: Analyze trends in received, open, and solved tickets over time.
You can change the time filter to view chart metrics by week, month, or year.
Listing section
- Active staff: Identify staff managing live chat and ticket systems. Track each staff member's conversation responses and ticket resolutions.
- Recent conversations: Stay updated with the latest customer interactions to promptly address their needs.
- Recent tickets: Monitor the status of recent customer support tickets for timely resolutions.
Conclusion
The dashboard of our "Live Chat, Contact Form & Ticket System" module serves as a central hub for actionable insights into customer interactions and support activities within PrestaShop. By leveraging these tools, you can effectively manage and optimize your customer support processes.