How to Customize Online Status in Live Chat
Customizing the online status in your live chat module allows you to manage how your availability is displayed to customers, enhancing your support service's efficiency and professionalism. Here’s a detailed guide on how to utilize this feature in the "Live Chat, Contact Form & Ticket System" module in PrestaShop.
What is the online status customization feature?
The online status customization feature lets you manage and display your availability in the live chat module. This includes setting statuses such as online, busy, invisible, and offline. This feature is beneficial in the following scenarios:
- Managing availability: Clearly communicate to customers when you are available or not.
- Improving customer experience: Provide accurate information to customers about your support availability.
- Automating status changes: Automatically set your status based on predefined days and hours.
How to customize online status
Follow the instructions below to customize the online status in your live chat module:
Step 1: Access the settings
- Navigate to the module configuration page.
- Go to the "Settings" menu.
- Select the "Live chat" tab.
Step 2: From the sidebar, choose "Statuses".
Step 3: There are four types of statuses you can customize: online, busy, invisible, and offline. For each status, you can configure the following settings:
- Chat box heading text: The text is displayed in the chat box header.
- Heading background color: The background color of the chat box header.
- Welcome message: The message is displayed to customers when they open the chat box.
- The module provides a preview of the chat box interface for each status, allowing you to see how the chat box will appear without needing to open the front office.
Step 4: Additional settings for specific statuses
Online status:
- Forced online day(s): Select days of the week to automatically set the live chat status to "Online", regardless of the actual availability of the site manager and staff.
- Forced online hour(s): Select hours of the day to automatically set the live chat status to "Online".
Offline status:
- Thank you message: Customize the thank you message displayed to customers when they send an offline message. Leave this field blank to allow continuous offline messaging without showing a thank you message.
Step 5: After customizing the statuses, click "Save" to apply the changes.
Conclusion
Customizing the online status in your live chat module ensures that customers receive accurate information about your availability, improving their overall experience. By setting specific statuses and automating changes based on predefined days and hours, you can manage your support service more effectively and maintain professionalism in customer interactions.