Guide to Configuring General Settings in Product Reviews Module
Configuring the general settings of your Product Reviews module is a crucial step in tailoring the module to meet your store’s unique needs. This guide provides detailed explanations and practical examples to help you optimize the settings.
Accessing the general settings
- Navigate to the Product Reviews module from the quick access menu.
- Click on Settings to open the configuration page.
- Select the General tab.
Key configuration options
Enable multiple languages for reviews: Allows customers to leave reviews in their preferred language.
Example: For a multilingual store targeting English, French and German audiences, this feature ensures customers can share feedback in their native language, enhancing inclusivity and engagement.
Display reviews, comments, Q&A and replies: Options:
- Display content from all languages.
- Display content only in the selected language.
Recommendation: Choose the first option if your store serves a global audience. For example, if you have a French user viewing a product page, they can see reviews from both French and non-French users, providing a richer perspective.
Enable reCAPTCHA: Protect your site from spam and bots by enabling reCAPTCHA.
reCAPTCHA type:
- Use v2 for a visual challenge-response test.
- Use v3 for a frictionless experience with background scoring.
Site key & secret key: Obtain these from the Google reCAPTCHA Admin Console.
Exempt registered users: Enable this option to reduce friction for returning, verified customers.
Example: Enabling reCAPTCHA v3 on review submissions ensures genuine interactions without disrupting the user experience.
Validated order statuses: Restrict reviews to customers with specific order statuses to ensure authenticity.
Example: Select "Delivered" or "Completed" to allow reviews only from customers who have received the product.
Recorded activities: Monitor customer interactions like reviews, comments, and questions.
Example: Analyzing recorded data can reveal trends, such as frequent inquiries about shipping, helping you address key concerns proactively.
Display settings
- Customer name display: Choose how names are shown (e.g., full name, initials, or anonymous).
- Product information: Show product details when writing reviews or questions.
- Display time period: Display the time elapsed since the review was posted.
Example: Showing product details and timestamps for reviews adds context and credibility.
Unsubscribe and Call-to-Action buttons
- "Rate now" button: Customize the text (e.g., “Share Your Feedback”).
- "Unsubscribe" button: Specify multilingual text for users to opt out of notifications.
Cache and performance optimization
- Enable cache: Improve page speed by caching review data.
- Cache lifetime: Set how long review data remains cached (leave blank for permanent caching).
- Disable Slick library: Enable this if your theme already includes the Slick library to avoid compatibility issues.
Example: Activating cache reduces server load and ensures faster review display, especially for stores with high traffic.
Example configuration
Imagine your store sells electronics globally. Here’s how you might configure these settings:
- Enable multiple languages for reviews to cater to your diverse customer base.
- Set reviews to display all languages so customers can see feedback regardless of their selected language.
- Use reCAPTCHA v3 for seamless spam protection.
- Allow reviews only for orders marked as “Delivered”.
- Enable cache to optimize page performance.
- Customize the “Rate Now” button text to “Review Your Purchase” for better engagement.
Final steps
Once your settings are configured, don’t forget to click Save to apply the changes.
By following these steps, you’ll ensure the Product Reviews module is optimized for both your store and customers. If you need assistance or have any questions, feel free to reach out to our support team.