How to Limit the Reward Withdrawal Amount for Wholesale Customers

To ensure proper management of reward withdrawals for wholesale customers, you can set specific limits on the minimum and maximum amounts they can withdraw. Follow these steps to configure the reward withdrawal settings:

Step-by-step guide

Step 1: Navigate to the "Rewards/Reward usage" tab

• Go to Modules > Module Manager > Wholesale B2B > Configure.
• Navigate to Settings > Reward usage
• Click on the “Withdraw methods” tab.

Step 2: Enable the withdrawal option

• Scroll down to find the option "Allow customer to withdraw reward".
• Enable this option.

Step 3: Set minimum and maximum withdrawal amounts

• Locate the field "Minimum reward balance required to be usable to withdraw": Enter the minimum balance a customer must have before they can request a withdrawal. This ensures that only customers with sufficient rewards can make a withdrawal request.
• Find the field "Maximum amount can withdraw each request": Enter the maximum amount a customer can withdraw in a single request. This helps in managing large withdrawals and maintaining security.

Step 4: Save your settings

After entering the desired values, make sure to save your settings to apply the changes.

*Limit withdrawal requests

If you want to prevent wholesale customers from submitting too many withdrawal requests at once, enable the option “Require the customer to wait until the last pending withdrawal request to be processed to submit a new one”.

This option ensures that customers cannot request another withdrawal until their previous request has been processed. This helps to manage the administrative load and maintain a fair system for all users.

Example

Let's consider a wholesale customer, Jane, who has accumulated a reward balance of $500. You have set the following withdrawal limits:

• Minimum reward balance required to be usable to withdraw: $100
• Maximum amount can be withdrawn for each request: $200

Jane can withdraw her reward balance as follows:

• She can make a withdrawal request only if her reward balance is $100 or more.
• She can request up to $200 in each withdrawal. Therefore, she will need to make multiple requests to withdraw her entire $500 balance.

By setting these limits, you ensure that the withdrawal process is manageable and fair for all wholesale customers. Additionally, enabling the multiple request management option ensures that Jane must wait until her first request is processed before submitting another, preventing the system from being overwhelmed with multiple requests at once.