What to Do When a Social Network API Doesn’t Return Enough Information to Create a Customer Account

Using social login allows customers to register and log in to your PrestaShop store quickly. However, sometimes, a social network API may not return all the necessary details required to create a customer account. This can result in incomplete registrations or failed login attempts.

In this guide, we will explain why this issue occurs and how SOCIAL LOGIN handles it efficiently.

Why doesn’t a social network API provide full customer information?

When a customer logs in with their social network account, the data retrieved depends on:

• The permissions are allowed by the social network API.
• The customer's privacy settings on the social network.
• The API’s default settings may limit access to specific details like email, phone number, or address.

If the API does not provide all required customer details (such as email or name), the account creation process may fail.

How Social Login resolves this issue

To prevent failed registrations due to missing data, the SOCIAL LOGIN module includes a built-in solution:

Popup for missing information

• A popup will appear if the API does not return all required details.
• The popup prompts the customer to manually enter the missing details (e.g., email, first name, last name).
• Only after completing the missing fields will the customer be able to create an account and proceed with the login.

Ensuring seamless registration

• This method ensures that all new accounts have the necessary details, preventing incomplete profiles.
• Customers can still enjoy the convenience of social login while maintaining a smooth registration experience.

Benefits of this solution

• Prevents failed registrations: Customers will not face login issues due to incomplete data.
• Enhances user experience: A simple popup guides them to provide the missing details.
• Ensures complete customer profiles: Helps store owners maintain accurate and useful customer data.

With SOCIAL LOGIN, your PrestaShop store remains user-friendly while ensuring all customer registrations are complete and valid.