How to Set Up Anti-Spam CAPTCHA for Your Chatbox
Implementing CAPTCHA in your chatbox is an essential step to prevent spam and ensure a smooth, efficient communication channel for your customers. CAPTCHA helps verify that the messages are sent by real users, avoiding potential spam and server overload. This guide will walk you through the steps to set up and configure CAPTCHA in your "Live Chat, Contact Form & Ticket System" module.
Configuring CAPTCHA for your chatbox
Follow this instruction to access and modify the CAPTCHA settings:
- Navigate to the module configuration page.
- Go to the "Settings" menu.
- Select the "Live chat" tab.
- From the sidebar, choose "Security".
CAPTCHA requirement settings
These settings determine when the CAPTCHA will be required in the chatbox. Here's a breakdown of the options:
- Auto enable CAPTCHA when spam is detected: This option automatically enables CAPTCHA if spam activity is detected, preventing further spam attempts.
- When a customer sends the first message: CAPTCHA is shown when a customer sends their first message, ensuring the initial message is from a legitimate user.
- From the second message when no employee is online: CAPTCHA is triggered from the second message if no support staff is online, reducing the chance of unattended spam.
- From the second message when the customer is not logged in: CAPTCHA appears from the second message if the customer is not logged in, adding an extra layer of verification.
- Always if a customer is not logged in: CAPTCHA is required for every message if the customer is not logged in, ensuring that anonymous users are verified.
- Always (every time a customer sends a message): CAPTCHA is required for every message, offering the highest level of spam prevention.
These settings help avoid spam messages and prevent server overload by ensuring that only verified users can send multiple messages.
CAPTCHA image type
You can choose the type of CAPTCHA image to be used in your chatbox:
- Colorful: A visually appealing CAPTCHA with colorful characters, which can be easier for users to identify but still effective against bots.
- Basic: A simpler CAPTCHA with clear, basic characters, providing a balance between user-friendliness and security.
- Complex: A more intricate CAPTCHA with complex characters, offering the highest level of security but may be more challenging for users.
Choosing the right CAPTCHA type depends on your preference for user experience and the level of security you wish to implement.
Conclusion
Setting up CAPTCHA in your chatbox is a crucial step to protect your live chat system from spam and ensure a reliable communication channel. By configuring the CAPTCHA requirement settings and choosing the appropriate CAPTCHA image type, you can create a secure and efficient chat experience for your customers.