How to Configure the Display Position of Your Chatbox
Configuring the display position of your chatbox is essential for maximizing user engagement and ensuring that your customers can easily access support when needed. This guide will walk you through the steps to set up and customize the display position of your chatbox in the "Live Chat, Contact Form & Ticket System" module.
Configuring chatbox display position
Follow this instruction to access and modify the chatbox display settings:
- Navigate to the module configuration page.
- Go to the "Settings" menu.
- Select the "Live chat" tab.
- From the sidebar, choose "Display".
Display chatbox on specific pages
This option allows you to control on which pages the chatbox will be displayed:
- All: The chatbox will be displayed on all pages of your website.
- Homepage: The chatbox will only be displayed on the homepage.
- Category: The chatbox will only be displayed on category pages.
- Product: The chatbox will only be displayed on product pages.
- CMS: The chatbox will only be displayed on CMS (content management system) pages.
- Other pages: The chatbox will only be displayed on other specified pages.
For example, if you want to provide support specifically on product pages, you can select "Product" to ensure the chatbox appears only when customers are viewing product details.
Customer group
This option allows you to specify which customer groups can use the live chat feature. For example:
- All: All customers can use the chat feature.
- Registered users: Only customers who have registered on your site can access the chat.
- VIP customers: Only VIP customers can use the chat.
This setting is useful for providing targeted support to specific customer groups.
Conversation list type
This option determines the type of conversation list display:
- Fixed: The chat conversation list will remain fixed on the screen, providing a stable view.
- Floating: The chat conversation list will float on the screen, allowing users to move it around as needed.
Display support links block
This option allows you to choose where the support links block will be displayed:
- Left sidebar
- Right sidebar
- Footer
- Top navigation
- Custom hook: To use "custom hook," insert {hook h="customBlockSupport"} into the template file where you want to display the support links block.
For example, if you want to add support links to your site's footer, you can select "Footer" and the links will appear at the bottom of the page, providing easy access to support resources.
Conclusion
Configuring the display position of your chatbox is crucial for providing accessible and effective customer support. By customizing where and how the chatbox appears on your site, you can enhance user engagement and ensure that help is always within reach for your customers.