Frequently Asked Questions About Cross Selling Pro
Here are some common questions users often ask about the Cross Selling Pro module, along with detailed answers to help you resolve any issues and maximize the module’s potential.
1. Why does the "Special products" suggestion type not display products in the front office?
Answer: This might happen because there are no discounted products in your store at the moment. Please review the prices and ensure some products have discounts or are part of a promotional campaign.
2. How can I display related products for Product A on its detail page?
Answer: To show related products for Product A:
- Go to the module configuration page and select the Product details page from the sidebar menu.
- Enable the "You might also like" suggestion type.
- In the back office, open the edit page for Product A.
- Find the Related products field, search for and select the products related to Product A.
- Save your changes.
3. Why does it take time to load product blocks on the page?
Answer: When the module is first enabled on a page, it needs to load product suggestions to the hook, which may slow down the page's first load. After the first load, subsequent page visits will load much faster.
4. I changed the settings/products, but the updates don’t appear on the front office.
Answer: If updates are not showing, try clearing your website cache after making changes to the module or your product catalog.
5. How do I add product suggestion blocks to the shopping cart page?
Answer: To add product suggestions to the shopping cart:
- Go to the module configuration page.
- Select the Shopping cart option from the sidebar menu.
- Configure the settings to enable product suggestions in the cart popup when customers add products to their cart.
- Save your changes.
6. How can I configure suggestions by product?
Answer: You can create product-specific suggestions by:
- Adding related products for each product in the product editing page of the back office.
- Enabling the "Frequently purchased together" suggestion type in the module configuration page under the Product details page menu.
- Save your changes.
7. How can I display more products per row?
Answer: By default, the module displays 4 products per row. To adjust this:
- Open the module configuration page.
- Select the display position where you want to change the product layout.
- Modify the Number of displayed products per row for desktop, tablet, and mobile devices.
- Save your changes.
8. Why are the suggestions the same for every customer?
Answer: The module provides personalized suggestions based on:
- Products customers have already bought.
- Products they’ve viewed online.
Each customer will see unique recommendations tailored to their shopping behavior.
If you have additional questions or need further assistance, don’t hesitate to reach out to our support team. Cross Selling Pro is here to help you maximize sales and improve the shopping experience for your customers!