How to Add Conditional Logic to Contact Forms in PrestaShop

Adding conditional logic to your contact forms enhances user experience and increases form efficiency. Conditional logic allows you to show or hide fields based on user input. This feature:

• Reduces unnecessary fields and keeps the form clean.
• Adapts dynamically to user behavior, making it more engaging.
• Ensures users only see the fields relevant to their needs.
• A streamlined form process encourages users to complete it.

For website owners, conditional logic ensures you collect relevant data, reducing clutter in your inbox and improving lead quality.

With the Contact Form Ultimate module, you can easily set logic conditions for your forms. Here’s how!

Step-by-step guide to add conditional logic

Step 1: Access the “Logic Conditions” feature

• In your PrestaShop admin panel, navigate to the Contact Form Ultimate module.
• Select the form you want to edit and go to the “Logic Conditions” tab.
• Click “Add new condition to your contact form” to start setting up a condition.

Step 2: Define your logic conditions

Choose the field you want to show or hide based on the user’s input in another field.

Set the logical condition that determines when this field is displayed.

Example scenario:

Let’s say you have a survey form and want to display the “Your phone number” field only if the “Email” field is empty.

Select the “Your phone number” field as the one to show/hide.

Set the condition:

• Field: Email
• Logic: Is Empty

Save your condition.

Now, the “Your phone number” field will only appear if the user does not fill in their email address.

Step 3: Preview your form on the front office

Once you’ve set the conditions:

• Save your form.
• Open your website’s front end and navigate to the page displaying the form.
• Test the conditional logic:
  • Leave the “Email” field empty and verify that the “Your phone number” field appears.
  • Enter an email address and check that the “Your phone number” field is hidden.

Benefits of using Conditional logic in contact forms

• Long forms can feel overwhelming. Conditional logic breaks them into smaller, relevant sections.
• Users feel the form is tailored to their needs.
• By hiding irrelevant fields, you ensure users don’t input unnecessary or misleading information.

Practical examples of conditional logic use cases

• Feedback form: Show a “Reason for dissatisfaction” field only when the “Satisfaction Rating” is below 3 stars.
• Service inquiry form: Display a “Preferred appointment date” field only when “Requesting a consultation” is selected.
• Product customization form: Show “Additional notes” only if “Customization required” is checked.

By incorporating conditional logic into your forms, you create a smoother and more personalized journey for your users while collecting the right data for your business. Start improving your forms today with the Contact Form Ultimate module!