How to Configure Email Notifications and Auto-Responder Emails for Your Forms

Email notifications and auto-responder emails are essential for effective communication between your website and its users. With the Contact Form Ultimate module, you can:

• Send notification email to Admin: Notify store administrators whenever a customer submits a contact form. This ensures timely follow-up and better customer service.
• Send auto-responder emails to Users: Automatically send confirmation emails to users, acknowledging their submission and providing additional information or reassurance.

Properly configuring these email features helps you:

• Stay on top of customer inquiries.
• Improve professionalism with immediate responses.
• Enhance user trust and experience with prompt confirmations.

Let’s dive into the step-by-step guide for configuring these email settings in the Contact Form Ultimate module.

Step-by-step guide to configuring email notifications

Step 1: Select a form to configure email settings

In your PrestaShop admin panel, navigate to the Contact Form Ultimate module.

From the list of forms, select the form for which you want to configure email settings and click “Edit”.

Click on the “Mail” subtab to open the email configuration area.

Step 2: Configuring email notifications for admin

This setup ensures that store administrators are notified when a form is submitted.

• To: Enter the admin's email address to receive notification messages.
• Bcc: Add email addresses here to send a blind copy to additional recipients.
• From: Specify the sender’s email address. Ideally, use an authorized email, such as your website’s SMTP-configured email, or a domain-specific email (e.g., [email protected]) to avoid being flagged as spam.
• Subject: Enter the email subject line.
• Reply to: Specify the email address for replying to messages directly from your mailbox.
• Message body: Customize the email content. Use Available Mail-tags to dynamically include form input values (e.g., [name-customername], [email-customeremail]).
• File attachments: If a customer submits an attached file, it will be included in the email.

Example message body with mail-tags:

Hello Admin,  

You’ve received a new inquiry from [name-customername].  

Email: [email-customeremail] 

Message: [textarea-customermessage] 

Best regards,  

Once you’ve completed the setup, click “Save” to apply the changes.

Step 3: Configuring auto-responder emails

Auto-responder emails are sent to customers to confirm their submission. Similar to the admin email configuration, you can:

• Use mail tags to personalize the email.
• Customize the message body to confirm the successful submission.

Example auto-responder message body with mail-tags:

Hello [name-customername],  

Thank you for contacting us. We’ve received your message and will get back to you shortly.  

Best regards,  

Your Support Team  

Click “Save” to finalize the auto-responder email template.

Step 4: Using mail-tags in email configuration

Mail tags dynamically retrieve form input values. How to use mail-tags:

• Assign a unique name to each form field (e.g., email-customeremail).
• The module automatically generates a corresponding mail-tag (e.g., [email-customeremail]).
• Insert the mail tag into email configuration fields to include user input.

Example:

If you add an email input field with the name email-customeremail, the mail tag [email-customeremail] will retrieve the user’s email. Use this mail-tag in:

• "To" field: Add the customer’s email address.
• Message body: Personalize the email content.

Test your email settings

After configuring email notifications and auto-responder emails:

• Save your settings.
• Go to your website’s front end and submit a test form.
• Check both the admin email and the user’s inbox to verify the emails are sent correctly.

With the Contact Form Ultimate module, you can build a seamless communication system for your store, improving both customer service and user satisfaction.