How to Set Up a “Thank You” Page After Form Submission

A “Thank You” page is a crucial element of customer interaction after form submission. It reassures users that their submission was successful, allows the store admin to express gratitude, and provides an opportunity to deliver additional messages, such as:

• Acknowledging receipt of their inquiry or feedback.
• Sharing next steps (e.g., "We’ll get back to you shortly").
• Directing users to explore other parts of your website (e.g., products, blogs, or promotions).

Setting up a “Thank You” page is essential for improving user experience, enhancing trust, and engaging customers further after their interaction. The Contact Form Ultimate module allows you to configure this page effortlessly.

Step-by-step guide to configuring the “Thank You” page

Step 1: Access the form configuration area

Navigate to the Contact Form Ultimate module in your PrestaShop admin panel.

From the list of forms, choose the form for which you want to configure the “Thank You” page and click “Edit”.

Open the “Thank You Page” subtab.

Step 2: Enable the “Thank You” page feature

Locate the option “Display ‘Thank You’ page after form submission” and set it to “Yes”.

Once enabled, you can choose to display either:

• Default page (created within the module).
• Custom URL (redirects users to an external or pre-existing page).

Step 3: Configure the “Default page”

If you choose the Default page option, you can customize it directly in the module.

Available options for Default page:

• Title: Enter the title for your “Thank You” page (e.g., “Thank You for Your Submission!”).
• Page alias: Create a friendly alias for the page URL. For example, if you set the alias as thank-you, the URL may appear as www.yourdomain.com/thank-you.
• Form page URL: Automatically generated based on your alias and site structure.
• Content: Customize the message displayed on the page. This could include:
  • A thank-you message (e.g., “We’ve received your message. We’ll respond within 24 hours.”).
  • Additional resources or links (e.g., “Check out our latest promotions [here]!”).
  • Instructions for next steps (e.g., “Expect an email confirmation in your inbox shortly.”).

Example content:

Thank you for reaching out!  

We’ve received your message and will get back to you soon.  

In the meantime, feel free to explore our latest collections [here].  

After customizing the page, click “Save” to apply changes.

Step 4: Configure a Custom URL

If you choose the Custom URL option:

• A field will appear to enter the URL of your preferred “Thank You” page.
• Ensure the custom URL is live and accessible to customers.

Example:

If you already have a pre-designed “Thank You” page on your website, such as www.yourdomain.com/custom-thank-you, simply enter this URL in the field provided.

Once done, click “Save” to finalize the setup.

Whether you use the default page or a custom URL, a well-configured “Thank You” page enhances the post-submission experience and leaves a lasting impression on your customers.