Frequently Asked Questions About Abandoned Cart Reminder
Recovering abandoned carts starts with understanding the tool — and getting the most out of it means knowing its ins and outs. This FAQ brings together the questions PrestaShop merchants ask most about Abandoned Cart Reminder, before buying and while using it, with clear answers drawn from real customer conversations.
Group 1: Compatibility & Requirements
Q: Is Abandoned Cart Reminder compatible with PrestaShop 9.x?
A: Abandoned Cart Reminder supports PrestaShop 1.6.0.6 – 9.x, and in the module code, the maximum version follows your installed PrestaShop version. PHP compatibility follows the PrestaShop version you run.
Q: Does Abandoned Cart Reminder work with a multistore / multishop setup?
A: Yes. Campaigns, tracking data and cart/customer indexes in Abandoned Cart Reminder are shop-aware, so reminders can be managed per shop.
Q: Will Abandoned Cart Reminder conflict with other modules during installation?
A: The module may register a CartRule override; on install, it checks for conflicts with known PrestaHero modules. If PrestaShop's compatibility checker reports an override conflict with a third-party module (for example, in CartRule.php), our support team can help you merge the overrides. On PrestaShop 9+, Abandoned Cart Reminder prefers the official cart-rule hook instead of the override path.
Q: Can Abandoned Cart Reminder send SMS or WhatsApp reminders?
A: No. Abandoned Cart Reminder recovers carts through email, on-site popup, highlight bar, web push notification, exit-intent popup and browser-tab badge. SMS, WhatsApp, Telegram and Facebook Messenger are not supported channels.
Group 2: Features & Channels
Q: What reminder channels does Abandoned Cart Reminder include?
A: Six cart-recovery channels: automated abandoned-cart emails, popup reminder, highlight bar, web push notification, exit-intent (leaving website) popup and browser-tab badge — plus a separate Auto email pillar for non-cart emails such as welcome, post-order, newsletter and re-engagement messages.
Q: What is the difference between abandoned-cart emails and Auto emails in Abandoned Cart Reminder?
A: Abandoned-cart emails target shoppers who left items in their cart and bring them back to checkout. Auto emails ("Custom emails and newsletter") are triggered by other events — after registration, after order completion, after newsletter subscription, after last login, on a schedule, or run manually — and are not tied to carts.
Q: Can I send a sequence of several reminder emails (drip) in Abandoned Cart Reminder?
A: Yes. Within one Abandoned Cart Reminder email campaign, you can create multiple reminders with different delays (days, hours, minutes), different content and different discounts — for example, a first email after 2 hours and a second one after 2 days.
Q: Does Abandoned Cart Reminder work for guest shoppers who never created an account?
A: Partially. The automated email channel indexes carts of logged-in customers, so guest-only carts are not queued for cart emails through that path. On-site channels (popup, highlight bar, exit-intent) can still reach shoppers who have items in their cart regardless of login. To capture guest emails for later follow-up, you can use the module's lead generation forms.
Q: How does the exit-intent popup in Abandoned Cart Reminder work, and does it work on mobile?
A: The leaving-website reminder shows a popup when a desktop visitor moves the cursor toward leaving the site. It is disabled by default and is configured globally rather than per campaign. It does not work on tablets or mobile devices.
Q: How do web push notifications work in Abandoned Cart Reminder?
A: Web push uses the browser Notification API once the shopper grants permission (enable the permission prompt in the module's Other settings). It requires HTTPS and a supported browser such as Chrome, Firefox or Opera. Note that it is not a background push-subscription network, so it works best while the shopper still has a site context.
Group 3: Discounts, Templates & Tracking
Q: Can Abandoned Cart Reminder add a discount code to the reminder?
A: Yes. Each reminder can attach no discount, a fixed cart rule, or an auto-generated unique code (percentage, fixed amount, free shipping or gift product). Auto-generated codes fall back to 30 days validity when no end date is set, and expired unused codes can be cleaned up automatically.
Q: Can I customize the email design in Abandoned Cart Reminder? Are there ready-made templates?
A: Yes. Abandoned Cart Reminder ships with 16 premade templates (5 for cart emails, 11 for auto emails) that you can duplicate and edit, plus shortcodes for shop info, customer name, product list/grid, totals, checkout button, discount code, countdown and unsubscribe link. Not every shortcode works in every channel, so check the shortcode list when building your content.
Q: How can I track whether my Abandoned Cart Reminder campaigns work?
A: The module's dashboard and tracking screens show sent and delivered emails, opens (via tracking pixel), clicks, on-site displays, generated discounts and recovered carts with revenue context. The conversion rate can be calculated against delivered, opened or clicked emails — configurable in Other settings.
Q: Can I add UTM parameters to the links in Abandoned Cart Reminder emails?
A: Yes. You can set UTM fields per campaign, and Abandoned Cart Reminder appends them to same-host links in the email content, so your recovered traffic is attributed correctly in analytics.
Q: Can shoppers unsubscribe from Abandoned Cart Reminder emails?
A: Yes. Every email can include an unsubscribe link or shortcode; unsubscribing is verified by token, and unsubscribed addresses are automatically removed from the mail queue by the cron job.
Q: Can I manually send a reminder for a specific abandoned cart?
A: Yes. From the “Abandoned carts” list in the Abandoned Cart Reminder back-office menu, you can select individual or multiple carts and send manual reminders — useful for high-value carts without waiting for the automated sequence.
Group 4: Cron & Technical Setup
Q: Why are my Abandoned Cart Reminder emails not sending?
A: Automated emails require the cron job. In v6.0.0, the cron must run via CLI (your server's command line) — calling cron.php over HTTP returns a 403 error. If the Automation tab shows the cron has not run for over 12 hours, check your server crontab schedule and PHP CLI path. You can also trigger a manual run from the Automation tab for testing.
Q: How do I set up the cron job for Abandoned Cart Reminder?
A: Schedule the module's cron.php through your server's crontab using PHP CLI (for example: php /path/to/modules/ets_abandonedcart/cron.php). The official PDF still describes the old URL + secure-token method, which no longer applies to v6 — follow the CLI command shown in the module's Automation tab.
Q: How is the reminder delay calculated in Abandoned Cart Reminder?
A: Each reminder has its own delay in days, hours, minutes, or seconds, counted from the cart's last update time: sending time = last cart activity + configured delay. Only carts that are still abandoned (no order placed) at that moment are processed.
Q: Which mail service should I use with Abandoned Cart Reminder — can I use SendGrid, Brevo or my own SMTP?
A: Yes. Abandoned Cart Reminder can send through PrestaShop's native mail, Gmail (app password or OAuth2), Yahoo, SendGrid, Brevo, Mailjet or any custom SMTP server, configured under Mail configuration → Mail service. External providers may bill separately for their own usage.
Q: Can I test my Abandoned Cart Reminder campaign before it goes live?
A: Yes. Set the campaign run mode to Test and add test email addresses — only those addresses receive the test sends, and they must still match the campaign conditions. Switch the campaign to Live when you are happy with the result.
Q: What is the "save shopping cart" feature in Abandoned Cart Reminder?
A: An optional front-office feature (off by default) that lets logged-in customers save their carts under "My shopping carts" and come back to them later. Enable it in Other settings if you want shoppers to self-manage their carts.
Group 5: Pricing, License & Policies
Q: How much does Abandoned Cart Reminder cost? How many websites per license?
A: The module is listed at €159.99 on prestahero.com (price observed September 2026; Addons marketplace pricing may differ). One license covers one website/project.
Q: Is there a demo or trial version of Abandoned Cart Reminder I can try before buying?
A: Yes! You can explore Abandoned Cart Reminder's features through our live demo. You can also access the Back Office demo to explore the module's settings and configuration options. Please note that the Back Office demo is read-only, so you cannot edit, delete, or save configuration changes.
Q: Can I use my Abandoned Cart Reminder license on a staging/test site, or transfer it to another domain?
A: Yes! Each license covers one live website (production) and one development or test website. If you need to change your registered domain, simply contact our support team and provide your new domain. Our team will assist you with updating the domain associated with your license. For multiple live websites, additional licenses are required.
Q: What is the refund policy for Abandoned Cart Reminder?
A: PrestaHero offers a 15-day refund policy for products with technical issues that our support team cannot resolve. Refunds are subject to our policy conditions. For full details, please see our Refund Policy.
Q: What happens after the 1-year support period expires? Is there a renewal fee?
A: You can continue using Abandoned Cart Reminder normally and receive free lifetime updates even after your 1-year support period expires. However, technical assistance will require a support renewal. To renew, log in to your PrestaHero account, go to My Account > Download & licenses, find your Abandoned Cart Reminder license, and click Renew. Renewal fees depend on when you renew. Renewing before your support expires is more affordable than renewing after expiration.
Q: Are there discount codes or promotions for Abandoned Cart Reminder?
A: Yes! PrestaHero occasionally offers special promotions and discount codes for our modules, including Abandoned Cart Reminder. Discounts may vary depending on the promotion period. Check our website regularly or subscribe to our newsletter to stay updated on the latest offers.
Q: What is the difference between buying Abandoned Cart Reminder on PrestaHero.com vs the Addons Marketplace?
A: Both platforms offer the same Abandoned Cart Reminder module with identical features. The main differences are in updates, support, and purchase policies.
- When you buy directly from PrestaHero.com, you receive free lifetime updates and 1 year of technical support. Updates are managed through PrestaHero Connect.
- On PrestaShop Addons Marketplace, updates and support are included for the first 12 months through Business Care. You need to renew Business Care to continue receiving them.
Payment methods and refund policies also depend on the platform where you purchase.
Q: Does PrestaHero help with Abandoned Cart Reminder installation and setup?
A: Yes! Every Abandoned Cart Reminder purchase from PrestaHero includes 1 year of free technical support, covering installation assistance, configuration guidance, troubleshooting, bug fixes, and compatibility issues. You can easily install the module using PrestaHero Connect or manually through your PrestaShop Back Office. If you need our team to install or configure the module directly on your store, please contact our support team to discuss your requirements.