FAQ – Product Questions & Answers (Q&A)

Receiving daily emails from your customers with the same questions about your products and services? Spending hours to answer the repeated questions?

That might be a general problem all online shops would meet, it wastes a lot of time to answer all the questions from customers. We understand all the problems so we made FAQ – an awesome Prestashop FAQ module that would help you save a lot of time by creating a professional FAQ page (and also FAQ tab on product page) where you can list all the repeated questions with respective answers.

Let’s discover how great FAQ is and why it helps you improve the quality of your customer service.

1. Professional FAQ page and FAQ tab for product page

As stated in the overview, FAQ is a 2 IN 1 Prestashop FAQ module, it allows you to create both FAQ page and FAQ tab for product page.

• FAQ page: The module helps you quickly create a professional and attractive FAQ page with a list of pre-made questions & answers. The questions & answers are grouped into sections with open/close boxes will help customers browse the question & answer list easily to find out the information they’re looking for.
• FAQ tab on product page: Along with FAQ page, FAQ also offers you a great feature that is FAQ tab for product page, you can add a FAQ section to your PrestaShop store by selecting all questions & answers related to a product and put them on the product details page. This will help your customer a lot to understand your products and encourage them to buy!

2. “Ask a question” form

This FAQ module for Prestashop allows customer to send questions to your email via a question form on the FAQ page. This is useful for the customer if they can’t find the information they want from your FAQ page with pre-made questions & answers.

You can answer your customer questions via email when they’re sent to you or answers them directly via a reply form from your backend. You can also mark the questions as frequently asked questions to display them on your FAQ page.

FAQ provides CAPTCHA security feature which helps protect the “ask a question” form from spam questions created by auto-fill robots.

3. Easy management

• Backend is implemented with jQuery Ajax: We pay a lot of care to the backend design of the module and take advantage of using jQuery Ajax to avoid page reloads when working with the backend. This helps you save time when adding, editing, deleting, or sorting questions & answers.
• Visual editor: FAQ is the unique Prestashop FAQ module that provides a visual backend editor. Questions & answers are organized visually as how they’re displayed on frontend, this feature is very useful because it helps you quickly see the result of your backend work without having to go to frontend to check.
• Question & answer groups: This feature helps you categorize your questions & answers. This will help you manage the questions & answers easier when they become huge! It also helps customers easier in browsing through the questions & answers on frontend.

4. SEO and optimization

• Friendly URL: FAQ offers you the capacity to make custom friendly URL for your FAQ page. This is the most important factor that will improve your SEO rank on Google or any other internet search engine.
• Metadata supported: FAQ is the best FAQ module for Prestashop which provides meta-data for SEO purposes. It supports custom meta titles, meta descriptions, and meta keywords.
• HTML optimized: the module is optimized with SEO on all HTML tags, it’s checked to make sure your FAQ page as well as the product FAQ tab is completely friendly with SEO.