How to Manage Product Reviews in Your PrestaShop Store
1. Admin/Staff Review Management
Managing product reviews efficiently ensures a positive customer experience and maintains the integrity of your store. The Product Reviews module offers a comprehensive review management system that allows admins to add, edit, delete, and reply to reviews.
To access and manage the list of reviews and ratings:
- Open the module configuration page.
- Click the "Reviews & Ratings" tab to open the dropdown menu.
- Select "Reviews & Ratings".
Here, you'll see a list of all customer reviews with complete details, including ID, title, review content, Number of comments and replies, Rating, Author, Product, Display languages, Status, Time of publication, and Action.
You can filter and search reviews based on these details. Admins have the authority to approve, view, edit, set to private, or delete any review.
To reply to a customer review:
- Click the "View" button of the review.
- In the popup, click like or dislike to the review.
- Enter your comment in the box (you can comment in multiple languages).
- Click the "Post comment" button.
Bulk Actions
The module also offers bulk action features on the "Reviews & Ratings" page. Admins can select multiple reviews to approve or delete, which is highly convenient and time-saving for managing a large number of customer reviews.
2. Managing comments related to reviews
The comments management feature allows you to handle customer comments on product reviews. This ensures that every comment is addressed, enhancing customer engagement and satisfaction.
To access and manage comments:
- Open the module configuration page.
- Click the "Reviews & Ratings" tab to open the dropdown menu.
- Select "Comments".
The comments list displays all customer comments with details such as ID, comment content, number of replies, number of likes and dislikes, author, product, status, time of publication, and available actions.
You can filter and search comments based on these details. Admins can approve, view, edit, set to private, or delete any comment.
To reply to a customer comment:
- Click the "View" button of the comment.
- In the popup, click like or dislike to the comment.
- Enter your reply in the box (you can reply in multiple languages).
- Click the "Reply comment" button.
3. Managing replies
The reply management feature ensures that every response to comments is handled efficiently. This keeps the conversation with customers going and provides valuable feedback.
To access and manage replies:
- Open the module configuration page.
- Click the "Reviews & ratings" tab to open the dropdown menu.
- Select "Replies".
Similar to the Reviews & Ratings and Comments pages, the Replies page provides complete information, including the replies list includes all replies with details such as ID, reply content, number of likes and dislikes, author, product, status, and time of publication.
Admins can approve, view, edit, set to private, or delete any reply.
This guide has shown you how to efficiently manage product reviews, comments, and replies using the Product Reviews module. With these tools, you can:
- Organize feedback: Easily access and manage reviews and comments.
- Engage customers: Respond to feedback and improve customer satisfaction.
- Maintain control: Approve, edit, or delete content to ensure quality.
These features help you enhance customer interaction and maintain a high standard of reviews on your site.