Live chat, Contact form and Ticketing system

Phiên bản: 2.6.2
Tương thích với: 1.5.x - 8.x, PrestaShop Edition
Liên hệ để được hỗ trợ
Introduce PrestaShop live chat module
Introduce PrestaShop live chat module
Introduce PrestaShop live chat module
Contact form and ticket system
Introduce the PrestaShop live chat module's Dashboard
Chat statuses settings
Chat box settings
IM and privacy settings
Fields and email settings in the PrestaShop live chat module
Security and timing settings
Display and sound settings
Auto reply and pre-made messages settings
IP black list, clean up and social login settings
Ticket settings: create unlimited forms and fields in each form
Department and staff settings in the PrestaShop live chat module
Customers' feedback about our PrestaShop live chat module
79,99 €
99,99 € -20%

Built-in live chat, contact form, and ticketing system (helpdesk) module for PrestaShop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.

Chúng tôi cam kết
  • Mức giá và ưu đãi tốt nhất
  • Cài đặt và nâng cấp trong 1 cú nhấp chuột với PrestaHero Connect
  • Giữ cho mô-đun trả phí (hoặc miễn phí) của bạn luôn được cập nhật với PrestaHero Connect
  • Cập nhật miễn phí trọn đời + hỗ trợ kỹ thuật MIỄN PHÍ 6 tháng
  • Hoàn tiền trong 15 ngày đối với sản phẩm lỗi
  • Hỗ trợ 24/7 bởi các chuyên gia tại PrestaHero
  • Chất lượng được bảo đảm bởi PrestaHero
Số giấy phép ?
Mỗi giấy phép chỉ có hiệu lực cho một website. Nếu bạn muốn cài đặt mô-đun / chủ đề này trên nhiều trang web, vui lòng mua nhiều giấy phép.

Danh mục:  Hỗ trợ & Trò chuyện trực tuyến Mô-đun PrestaShop

Why pay a high monthly fee of $200 or more for a standalone live chat and ticketing system (helpdesk) service when you have the power to run these essential functions directly on your PrestaShop website? With our all-in-one PrestaShop live chat module, there are no third-party services to rely on, no recurring costs to worry about, and you enjoy the benefits of a secure and stable solution. Installation is a breeze with just one click. Let's delve into the impressive features this module brings to the table:


Live chat for PrestaShop

Elevate your customer service with our dynamic 3-in-1 PrestaShop chat module. At its core, this powerhouse solution introduces a live chat feature that goes beyond the ordinary:

  • Seamless interaction: Engage with customers effortlessly through built-in live chat windows. Our system is engineered for optimal performance, allowing you to handle conversations with over 1,000 customers simultaneously while keeping server resource utilization at a minimum.
  • User-centric interface: Experience a user-driven interface that ensures smooth, responsive chat even on mobile devices. Your customers can connect with your store anytime, anywhere.
  • Robust security measures: Security is paramount. Benefit from our multi-layered approach, including automatic spam protection, CAPTCHA, and IP blacklist management, ensuring secure and uninterrupted conversations.
  • Efficient department management: Take control of your online store's support departments and staff with ease. Staff members can efficiently transfer support conversations to relevant departments, reducing customer wait times.
  • Advanced features: Enjoy a wide array of exclusive features, including a visual interface editor, multi-online statuses (online, offline, busy, invisible), social login integration, Chatbot (auto-reply), and premade messages, real-time message status tracking (Sent, Delivered, Seen, Writing), rating support chats & tickets, comprehensive chat history for both customers and operators, and much more.


PrestaShop contact form and Ticketing system

In addition to our live chat prowess, our 3-in-1 module introduces a robust Contact form and Ticketing system, setting a new standard for the PrestaShop helpdesk modules:

  • Unlimited contact forms: Quickly create an unlimited number of custom contact forms to cater to diverse customer needs.
  • Efficient support ticket management: Centralize customer support inquiries through our intuitive ticketing system, streamlining support management and enhancing response times.
  • Comprehensive dashboard: Access detailed statistical charts and invaluable information right from your dashboard. Stay informed about key performance metrics, providing insights to further optimize your customer support strategy.
  • Multi-Shop support: Seamlessly integrate our module across multiple shops, ensuring consistent and efficient customer support across your entire PrestaShop online business.

Revolutionize your customer support today with our 3-in-1 PrestaShop live chat module, combining the prowess of Live Chat, Contact Form, and Ticketing System technologies into one comprehensive solution. Elevate your customer interactions, improve support efficiency, and exceed customer expectations with ease.

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  • Nhận xét (67)
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  • 3-in-1 customer support module for PrestaShop: offers live chat, contact form, and ticketing system.
  • Create an unlimited number of contact forms in minutes.
  • Centralize support via the ticketing system.
  • Freely to chat with customers through built-in live chat windows.
  • Excellent performance, allowing you to chat with 1000+ customers simultaneously with minimum server resources.
  • User-driven interface, smooth chat on mobile devices.
  • Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist.
  • Easily manage your online store departments and staff. The supporter can transfer their support conversation to related departments and decline the waiting time of customers.
  • Huge number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
  • Detailed statistic charts and helpful information on the dashboard.
  • Multi-shop supported.

Bước 1: Tải xuống và cài đặt mô-đun PrestaHero Connect

Bước 2: Tải lại back office, sau đó chuyển đến "PrestaHero > PrestaHero modules" và bấm vào "Connect to PrestaHero" để kết nối trang web của bạn với PrestaHero một cách an toàn với tài khoản PrestaHero của bạn.

Bước 3: Tìm đến mô-đun bạn đã mua (hoặc mô-đun miễn phí) và bấm "Install" hoặc "Upgrade" để cài đặt mô-đun hoặc nâng cấp mô-đun bất kì lúc nào một phiên bản mới được ra mắt.

*Ghi chú:

  • Tải xuống trả phí: ngoài việc cài đặt mô-đun qua PrestaHero Connect, bạn có thể mở trang "Tài khoản của tôi > Tải xuống của tôi" trên PrestaHero và tải xuống các mô-đun bạn đã mua.
  • Tải xuống miễn phí: bạn có thể tải xuống gói tệp cài đặt trực tiếp từ trang chi tiết mô-đun trên PrestaHero.

Version 2.6.2

  • Module improvement

Version 2.5.9

  • New feature: Enable multiple languages for "Auto reply" messages

Version 2.5.6

  • New options: "Display related products on the support form" and "Display order reference on the support form"

Version 2.5.4

  • Module improvements

Version 2.5.2

  • Optimize module code
  • Compatible with PrestaShop GDPR compliance module
  • Update translation: German, Dutch, Polish, Portuguese, Czech, and Russian

Version 2.5.1

  • Update compatibility with PrestaShop 8.0.0

Version 2.4.8

  • New option: Display website's staff in the support ticket list

Version 2.4.6

  • Send notification email to admin & customer when admin adds a new support ticket for customer

Version 2.4.5

  • Display customer's language on the ticket detail page

Version 2.4.4

  • Minor changes

Version 2.4.2 

  • Auto translate to customer language when sending ticket by using "G-Translate - Translate Everything You See!" module from ETS-Soft

Version 2.4.1

  • Move cronjob_log & cronjob_time files to cache folder of PrestaShop

Version 2.4.0

  • Module improvements

Version 2.3.9

  • Able to create tickets for customer from customer list, view detailed order

Version 2.3.7

  • Optimize database of ticket system

Version 2.3.6

  • Add custom hook for custom form to display the form anywhere

Version 2.3.5

  • Update contact form on the product page

Version 2.3.4

  • Optimize SQL query

Version 2.3.2

  • Module improvements

Version 2.3.1

  • Correct staff Nickname
  • Optimize database