Live chat, Contact form and Ticketing system
Built-in live chat, contact form, and ticketing system (helpdesk) module for PrestaShop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.
Why pay a high monthly fee of $200 or more for a standalone live chat and ticketing system (helpdesk) service when you have the power to run these essential functions directly on your PrestaShop website? With our all-in-one PrestaShop live chat module, there are no third-party services to rely on, no recurring costs to worry about, and you enjoy the benefits of a secure and stable solution. Installation is a breeze with just one click. Let's delve into the impressive features this module brings to the table:
Live chat for PrestaShop
Elevate your customer service with our dynamic 3-in-1 PrestaShop chat module. At its core, this powerhouse solution introduces a live chat feature that goes beyond the ordinary:
- Seamless interaction: Engage with customers effortlessly through built-in live chat windows. Our system is engineered for optimal performance, allowing you to handle conversations with over 1,000 customers simultaneously while keeping server resource utilization at a minimum.
- User-centric interface: Experience a user-driven interface that ensures smooth, responsive chat even on mobile devices. Your customers can connect with your store anytime, anywhere.
- Robust security measures: Security is paramount. Benefit from our multi-layered approach, including automatic spam protection, CAPTCHA, and IP blacklist management, ensuring secure and uninterrupted conversations.
- Efficient department management: Take control of your online store's support departments and staff with ease. Staff members can efficiently transfer support conversations to relevant departments, reducing customer wait times.
- Advanced features: Enjoy a wide array of exclusive features, including a visual interface editor, multi-online statuses (online, offline, busy, invisible), social login integration, Chatbot (auto-reply), and premade messages, real-time message status tracking (Sent, Delivered, Seen, Writing), rating support chats & tickets, comprehensive chat history for both customers and operators, and much more.
PrestaShop contact form and Ticketing system
In addition to our live chat prowess, our 3-in-1 module introduces a robust Contact form and Ticketing system, setting a new standard for the PrestaShop helpdesk modules:
- Unlimited contact forms: Quickly create an unlimited number of custom contact forms to cater to diverse customer needs.
- Efficient support ticket management: Centralize customer support inquiries through our intuitive ticketing system, streamlining support management and enhancing response times.
- Comprehensive dashboard: Access detailed statistical charts and invaluable information right from your dashboard. Stay informed about key performance metrics, providing insights to further optimize your customer support strategy.
- Multi-Shop support: Seamlessly integrate our module across multiple shops, ensuring consistent and efficient customer support across your entire PrestaShop online business.
Revolutionize your customer support today with our 3-in-1 PrestaShop live chat module, combining the prowess of Live Chat, Contact Form, and Ticketing System technologies into one comprehensive solution. Elevate your customer interactions, improve support efficiency, and exceed customer expectations with ease.
Product Reviews / Q&A
- Reviews (66)
- Questions & Answers (0)
- 3-in-1 customer support module for PrestaShop: offers live chat, contact form, and ticketing system.
- Create an unlimited number of contact forms in minutes.
- Centralize support via the ticketing system.
- Freely to chat with customers through built-in live chat windows.
- Excellent performance, allowing you to chat with 1000+ customers simultaneously with minimum server resources.
- User-driven interface, smooth chat on mobile devices.
- Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist.
- Easily manage your online store departments and staff. The supporter can transfer their support conversation to related departments and decline the waiting time of customers.
- Huge number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
- Detailed statistic charts and helpful information on the dashboard.
- Multi-shop supported.
Step 1: Download and install PrestaHero Connect: https://prestahero.com/en/145-prestahero-connect.html
Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.
Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.
- Premium download: besides installing the modules using PrestaHero Connect, you can open "My account > My downloads" page at PrestaHero and download your purchased modules.
- Free download: you can download the installation package directly on the module details page at PrestaHero.
- Module improvement
- New feature: Enable multiple languages for "Auto reply" messages
- New options: "Display related products on the support form" and "Display order reference on the support form"
- Module improvements
- Optimize module code
- Compatible with PrestaShop GDPR compliance module
- Update translation: German, Dutch, Polish, Portuguese, Czech, and Russian
- Update compatibility with PrestaShop 8.0.0
- New option: Display website's staff in the support ticket list
- Send notification email to admin & customer when admin adds a new support ticket for customer
- Display customer's language on the ticket detail page
- Minor changes
- Auto translate to customer language when sending ticket by using "G-Translate - Translate Everything You See!" module from ETS-Soft
- Move cronjob_log & cronjob_time files to cache folder of PrestaShop
- Module improvements
- Able to create tickets for customer from customer list, view detailed order
- Optimize database of ticket system
- Add custom hook for custom form to display the form anywhere
- Update contact form on the product page
- Optimize SQL query
- Module improvements
- Correct staff Nickname
- Optimize database