When a customer browses through your website, they may have a question or there is some product information they can’t find. Phone, email, or even social media are often used, but there isn’t any guarantee that the answers will come quickly. So when a customer has a question, they typically want the answer right away. Our modern PrestaShop chat module – LIVE CHAT lets you provide support, in real time, to visitors of your site. It stores all customer data about the visitor, including ongoing conversations, so you and your staff have everything necessary to offer the customers with a seamless support experience.
You won’t have to spend ages learning how to use Live Chat. Our module is clean, clutter-free and easy to pick up. It is also carefully optimized for different screen sizes display.
For your customers:
For you and your staff:
Live Chat only occupies a small amount of server resource as well as web browser memory. Its priority is the most active chats first. Therefore, chat sessions in which both customer and operator are active will have more resource and communication speed. Our PrestaShop live chat module also has custom timing options (refresh speed, timeout duration to automatically end chat). You can select the one suitable with your server configuration.
Live Chat will protect your store from spam and attackers with multi-security layers. Pick an appropriate security method for your live chat and all your chat content will be secured. Our module additionally gives Captcha protection layer to your PrestaShop online chat. It can be empowered in particular circumstances to maintain a smooth performance for your chat session. Captcha can automatically active if the system detects spam actions from your customers.
For a more detail feature list of Live Chat, please refer to the Features tab.
If you want to track down your customer’s location, their IP addresses or type of web browser they’re using when chatting, our module offers map feature based on Google map and free GEO IP services to help you. Remember to obtain a Google API key and paste it into this module configuration page to activate this feature.
One of the great features of PrestaShop is called "multi-store", meaning the ability to manage multiple shops from the same back office. Live Chat allows you to enable live chat for PrestaShop on all your online stores. This is a simple, yet very effective, recipe for improving both customer service and loyalty.
Step 1: Download and install PrestaHero Connect: https://prestahero.com/en/145-prestahero-connect.html
Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.
Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.
*Note: besides installing the purchased modules/themes using PrestaHero Connect, you can also download the modules/themes here: https://prestahero.com/mydownloads and install them to your website as normal PrestaShop modules using PrestaShop module manager (or theme manager). Just navigate to "Modules > Module manager" (or "Design > Theme & logo") then upload and installed the downloaded modules/themes.
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