Live chat, Contact form and Ticketing system

ETS-Soft
2.3.6
Prestashop 1.5.x, 1.6.x, 1.7.x
Rating
(23)
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    €149.99

    Built-in live chat, contact form and ticketing system (helpdesk) module for PrestaShop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.

    Why purchase with us?
    • Best prices and discounts
    • 1-click install and upgrade with PrestaHero Connect
    • Keep your purchased (or free) modules up-to-date with PrestaHero Connect
    • Life-time free update
    • 365 days free support
    • 15 days money back guaranteed
    • 24/7 support by PrestaHero experts
    • Quality verified by PrestaHero
    Quantity

    Category:  Support & Online chat

    Going to pay for a costly live chat and ticking system (helpdesk) service $200 (or even more!) every month to communicate with your online customers? Wait a moment...! Why do that while you can run the live chat and ticketing system directly on your PrestaShop website without any third-party services, no monthly cost, secure, stable and 1-click to install!

    What this module includes:

    Live chat

    The live chat feature allows you to chat with 1000+ online visitors on your website at the same time smoothly. Many great features are included in the live chat such as multiple chat windows, auto-reply, pre-made messages, anti-spam, etc. making a complete online chat system for Prestashop.

    Contact form and ticketing System

    Contact form and ticketing system feature (helpdesk) allows you to create an unlimited number of contact forms, centralize your customer support service. Customer sends their support requests through tickets, you can easily manage all customer tickets from your admin area: assign ticket to departments/staffs, mark ticket as solved, reply to customer ticket, etc.

    Product Review

    Average rating

    4.9
    23 Reviews
    Excellent 22
    Good 0
    Medium 1
    Poor 0
    Terrible 0

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    • 3-in-1 customer support service module for PrestaShop: offers live chat, contact form, and ticketing system.
    • Create an unlimited number of contact forms in minutes.
    • Centralize support via the ticketing system.
    • Freely to chat with customers through built-in live chat windows.
    • Excellent performance, enables you to chat with 1000+ customers stably at the same time with minimum server resource requirements.
    • User-friendly interface, smooth chat on mobile devices
    • Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist
    • Easily manage your online store departments and staff. The staff can transfer their support conversation to related departments and decline the waiting time of customers
    • A large number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
    • Detailed statistic charts and helpful information on the dashboard
    • Multi-shop and multi-language supported

    Step 1: Download and install PrestaHero Connecthttps://prestahero.com/en/145-prestahero-connect.html

    Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.

    Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.

    *Note: besides installing the purchased modules/themes using PrestaHero Connect, you can also download the modules/themes here: https://prestahero.com/mydownloads and install them to your website as normal PrestaShop modules using PrestaShop module manager (or theme manager). Just navigate to "Modules > Module manager" (or "Design > Theme & logo") then upload and installed the downloaded modules/themes.

    Version 2.3.6

    • Fix cronjob
    • Add custom hook for custom form to display the form anywhere

    Version 2.3.5

    • Update contact form in the product page

    Version 2.3.4

    • Optimize SQL query

    Version 2.3.2

    • Fix bug when viewing customer detail at chatbox
    • Compatible bug fix with latest version of PrestaShop

    Version 2.3.1

    • Correct staff Nickname
    • Optimize database