Live chat, Contact form and Ticketing system

Prestashop 1.5.x, 1.6.x, 1.7.x
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    Support time: If the module you purchased has an expired support service, you need to renew it to continue using the support service provided by PrestaHero. Please select the extension of the support service you want. If you renew the service before the expiration date, you will receive a more favorable price. Installation support is included for 1 year, 2 years and 3 years plan only. Free plan does NOT include installation support.

    Built-in live chat, contact form and ticketing system (helpdesk) module for PrestaShop, self-managed, free forever! 3-in-1 complete customer support channel to communicate with online customers easily and boost sales.

    Why purchase with us?
    • Best prices and discounts
    • 1-click install and upgrade with PrestaHero Connect
    • Keep your purchased (or free) modules up-to-date with PrestaHero Connect
    • 1 year free update
    • 3 months free support
    • 15 days money back guaranteed
    • 24/7 support by PrestaHero experts
    • Quality verified by PrestaHero
    Number of license ?
    Each license is valid for only one domain. If you want to install this module/theme on multiple sites, please purchase multiple licenses.

    Categories:  Support & Online chat PrestaShop modules

    Going to pay for a costly live chat and ticking system (helpdesk) service $200 (or even more!) every month to communicate with your online customers? Wait a moment...! Why do that while you can run the live chat and ticketing system directly on your PrestaShop website without any third-party services, no monthly cost, secure, stable and 1-click to install!

    What this module includes:

    Live chat

    The live chat feature allows you to chat with 1000+ online visitors on your website at the same time smoothly. Many great features are included in the live chat such as multiple chat windows, auto-reply, pre-made messages, anti-spam, etc. making a complete online chat system for Prestashop.

    Contact form and ticketing System

    Contact form and ticketing system feature (helpdesk) allows you to create an unlimited number of contact forms, centralize your customer support service. Customer sends their support requests through tickets, you can easily manage all customer tickets from your admin area: assign ticket to departments/staffs, mark ticket as solved, reply to customer ticket, etc.

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    • 3-in-1 customer support service module for PrestaShop: offers live chat, contact form, and ticketing system.
    • Create an unlimited number of contact forms in minutes.
    • Centralize support via the ticketing system.
    • Freely to chat with customers through built-in live chat windows.
    • Excellent performance, enables you to chat with 1000+ customers stably at the same time with minimum server resource requirements.
    • User-friendly interface, smooth chat on mobile devices
    • Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist
    • Easily manage your online store departments and staff. The staff can transfer their support conversation to related departments and decline the waiting time of customers
    • A large number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
    • Detailed statistic charts and helpful information on the dashboard
    • Multi-shop and multi-language supported

    Step 1: Download and install PrestaHero Connect

    Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.

    Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.


    • Premium download: besides installing the modules using PrestaHero Connect, you can open "My account > My downloads" page at PrestaHero and download your purchased modules.
    • Free download: you can download the installation package directly on the module details page at PrestaHero.

    Version 2.4.8

    • New option: Display website's staff in the support ticket list

    Version 2.4.6

    • Send notification email to admin & customer when admin adds a new support ticket for customer

    Version 2.4.5

    • Display customer's language on the ticket detail page

    Version 2.4.4

    • Minor changes

    Version 2.4.2 

    • Auto translate to customer language when sending ticket by using "G-Translate - Translate Everything You See!" module from ETS-Soft

    Version 2.4.1

    • Move cronjob_log & cronjob_time files to cache folder of PrestaShop

    Version 2.4.0

    • Fix minor bug when opening chatbox in back office

    Version 2.3.9

    • Able to create ticket for customer from customer list, view detail order

    Version 2.3.7

    • Optimize database of ticket system

    Version 2.3.6

    • Fix cronjob
    • Add custom hook for custom form to display the form anywhere

    Version 2.3.5

    • Update contact form in the product page

    Version 2.3.4

    • Optimize SQL query

    Version 2.3.2

    • Fix bug when viewing customer detail at chatbox
    • Compatible bug fix with latest version of PrestaShop

    Version 2.3.1

    • Correct staff Nickname
    • Optimize database