Live chat, Contact form and Ticketing system

• 3-in-1 customer support module for PrestaShop: offers live chat, contact form, and ticketing system.
• Create an unlimited number of contact forms in minutes.
• Centralize support via the ticketing system.
• Freely to chat with customers through built-in live chat windows.
• Excellent performance, allowing you to chat with 1000+ customers simultaneously with minimum server resources.
• User-driven interface, smooth chat on mobile devices.
• Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist.
• Easily manage your online store departments and staff. The supporter can transfer their support conversation to related departments and decline the waiting time of customers.
• Huge number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
• Detailed statistic charts and helpful information on the dashboard.
• Multi-shop supported.

Step 1: Download and install PrestaHero Connect: https://prestahero.com/en/145-prestahero-connect.html

Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.

Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.

*Note:

• Premium download: besides installing the modules using PrestaHero Connect, you can open "My account > My downloads" page at PrestaHero and download your purchased modules.
• Free download: you can download the installation package directly on the module details page at PrestaHero.

Version 3.0.1

• Stronger protection for chat and ticket actions (security token checks; sensitive requests must be sent correctly)
• Captcha cannot be reused after a successful check; clearer captcha error messages in the chat box
• If captcha fails, the typed message is kept so customers do not lose what they wrote
• Better multistore handling of module settings

Version 3.0.0

• Smarter rate limits, safer captcha verification and tighter checks on uploads and file downloads.
• Guest ticket access and attachment downloads use more secure tokens, so shared links stay under control.
• Assign front-office ticket managers by customer email; access stays tied to the customer account, not a changing email string.
• More reliable Back Office chat updates, smarter idle refresh, and a steadier experience when staff switch tabs or return to the conversation.
• Cronjob closes expired tickets in controlled batches, with clearer settings so large stores stay stable.
• Start a support ticket directly from the order page — faster helpdesk workflows for your team.
• Better Multistore behavior - Shop-aware configuration and filtering so each store stays correctly scoped.
• Improved compatibility with PrestaShop 8 and 9, plus a cleaner, more maintainable foundation under the hood.

Version 2.9.8

• Cronjob is now more secure: it only runs from the server command line (CLI). The old public URL + security token is no longer used.
• You can set how many expired tickets are closed on each cron run. This avoids timeouts when many tickets need to be closed.
• Manual “Execute cronjob” now runs from the Back Office (no public URL).
• Cron runs are protected against overlapping (a lock prevents two cron jobs from running at the same time).
• Small front-office UI fixes: customer avatar “Add Image” upload and accessibility styles for hidden labels.

Version 2.9.7

• Update compatibility with PrestaShop 9.1

Version 2.9.6

• Always loads required JS/CSS assets and assigns ets_lc_link_search_product when product search field exists.
• AJAX product search endpoint now works independently of page-specific hooks.
• Optimized module templates by reducing unnecessary nofilter usage in TPL files

Version 2.9.5

• Improved ticket list readability in the back office.
• Added color indicators for ticket priority values
• Updated ticket table styling for better visual distinction and faster ticket management.

Version 2.9.4

• Improved reCAPTCHA refresh handling and token regeneration to prevent invalid token errors during form submission.
• Improved product search logic in ticket forms to support product reference/SKU lookup.
• Improved product preview display in ticket forms when products do not have a cover image.
• Improved attachment download handling and ticket file access permissions.

Version 2.9.3

• Update compatibility with PrestaShop 9.1 and Hummingbird 2.0 theme

Version 2.9.2

• Module improvement

Version 2.8.8

• Support both Google reCAPTCHA Legacy and the latest reCAPTCHA Enterprise

Version 2.8.7

• Module improvement

Version 2.8.5

• Update compatibility with PrestaShop 9.0

Version 2.8.4

• Update compatible with PrestaShop 8.2.1

Version 2.8.3

• Update OAuth2 Adapter

Version 2.8.2

• Update Czech translation
• Module improvement

Version 2.8.1

• Module improvements

Version 2.8.0

• Upgrade Facebook Graph API to v21.0
• Upgrade hook TaxManager

Version 2.7.9

• Update compatibility with PrestaShop 8.2.0

Version 2.7.8

• Module improvement

Version 2.7.6

• Update translation for all supported languages

Version 2.7.5

• Update user guide for getting Google API key pair

Version 2.7.4

• Update compatibility with PrestaShop 8.1.5

Version 2.7.3

• Module improvements

Version 2.7.2

• Update compatibility with PrestaShop 8.1.5

Version 2.7.1

• Add Turkish translation

Version 2.7.0

• Update compatibility with PrestaShop 8.1.4

Version 2.6.9

• Module improvements

Version 2.6.6

• Update translation for all supported languages

Version 2.6.5

• Module improvement
• Update compatibility with PrestaShop 8.1.2

Version 2.6.4

• Update user guide: How to get X (formerly Twitter) API key pair

Version 2.6.3

• Update social login feature: update X logo (formerly Twitter)

Version 2.6.2

• Module improvement

Version 2.5.9

• New feature: Enable multiple languages for "Auto reply" messages

Version 2.5.6

• New options: "Display related products on the support form" and "Display order reference on the support form"

Version 2.5.4

• Module improvements

Version 2.5.2

• Optimize module code
• Compatible with PrestaShop GDPR compliance module
• Update translation: German, Dutch, Polish, Portuguese, Czech, and Russian

Version 2.5.1

• Update compatibility with PrestaShop 8.0.0

Version 2.4.8

• New option: Display website's staff in the support ticket list

Version 2.4.6

• Send notification email to admin & customer when admin adds a new support ticket for customer

Version 2.4.5

• Display customer's language on the ticket detail page

Version 2.4.4

• Minor changes

Version 2.4.2 

• Auto translate to customer language when sending ticket by using "G-Translate - Translate Everything You See!" module from ETS-Soft

Version 2.4.1

• Move cronjob_log & cronjob_time files to cache folder of PrestaShop