Live chat, Contact form and Ticketing system

• 3-in-1 customer support service module for PrestaShop: offers live chat, contact form, and ticketing system.
• Create an unlimited number of contact forms in minutes.
• Centralize support via the ticketing system.
• Freely to chat with customers through built-in live chat windows.
  
• Excellent performance, enables you to chat with 1000+ customers stably at the same time with minimum server resource requirements.
• User-friendly interface, smooth chat on mobile devices
• Highest security layers implemented: auto-protection against spam, CAPTCHA, and IP blacklist
• Easily manage your online store departments and staff. The staff can transfer their support conversation to related departments and decline the waiting time of customers
• A large number of exclusive features such as visual interface editor, multi online statuses (online, offline, busy, invisible), social login, Chatbot (auto-reply) & premade messages, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support chat & ticket, chat history (for both customer and shop operator) and many more!
• Detailed statistic charts and helpful information on the dashboard
• Multi-shop and multi-language supported

Step 1: Download and install PrestaHero Connect: https://prestahero.com/en/145-prestahero-connect.html

Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.

Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.

*Note:

• Premium download: besides installing the modules using PrestaHero Connect, you can open "My account > My downloads" page at PrestaHero and download your purchased modules.
• Free download: you can download the installation package directly on the module details page at PrestaHero.

Version 2.5.9

• New feature: Enable multiple languages for "Auto reply" messages

Version 2.5.6

• New options: "Display related products on the support form" and "Display order reference on the support form"

Version 2.5.4

• Module improvements

Version 2.5.2

• Optimize module code
• Compatible with PrestaShop GDPR compliance module
• Update translation: German, Dutch, Polish, Portuguese, Czech, and Russian

Version 2.5.1

• Update compatibility with PrestaShop 8.0.0

Version 2.4.8

• New option: Display website's staff in the support ticket list

Version 2.4.6

• Send notification email to admin & customer when admin adds a new support ticket for customer

Version 2.4.5

• Display customer's language on the ticket detail page

Version 2.4.4

• Minor changes

Version 2.4.2 

• Auto translate to customer language when sending ticket by using "G-Translate - Translate Everything You See!" module from ETS-Soft

Version 2.4.1

• Move cronjob_log & cronjob_time files to cache folder of PrestaShop

Version 2.4.0

• Module improvements

Version 2.3.9

• Able to create tickets for customer from customer list, view detailed order

Version 2.3.7

• Optimize database of ticket system

Version 2.3.6

• Add custom hook for custom form to display the form anywhere

Version 2.3.5

• Update contact form on the product page

Version 2.3.4

• Optimize SQL query

Version 2.3.2

• Module improvements

Version 2.3.1

• Correct staff Nickname
• Optimize database