A good online store is one that answers all the possible questions, doubts and fears before the visitor even realizes them. However, if any question appears, you should be ready to provide the answers. FAQ module helps you save a lot of time by creating a professional FAQ page (and also FAQ tab on product page) where you can list all the repeated questions with respective answers.
Let’s discover how great FAQ module is and why it helps you in improving quality of your customer service.
As stated above, FAQ module is a 2 IN 1 PrestaShop FAQ module, it allows you to create both FAQ page and FAQ tab on product details page.
FAQ module enables customer to send questions to your email via a question form on the FAQ page. This is useful for the customer if they can’t find the information they want from your FAQ page with pre-made questions & answers.
You can answer your customer questions via email when they’re sent to you or reply them directly via a reply form from your back office. You can also mark the questions as frequently asked questions to display them on your FAQ page.
FAQ module provides CAPTCHA security feature which ensures the “ask a question” form from spam questions created by auto-fill robots.
Module backend is implemented with jQuery Ajax to avoid page reloads when working with backend. This helps you save time when add, edit, delete or sort questions & answers.
FAQ module is the unique PrestaShop FAQ module which provides visual backend editor. Questions & answers are organized visually as how they’re displayed on frontend, this feature is very useful because it helps you quickly see the result of your backend work.
Question & answer categorize: This feature helps you arrange your questions & answers. This will help you manage the questions & answers easier when they become huge! It also helps customer easier in browsing through the questions & answers on frontend.
FAQ module offers you a capacity of making custom friendly URL for your FAQ page. This is the most important factor that will improve your SEO rank on Google or any other search engines.
Step 1: Download and install PrestaHero Connect: https://prestahero.com/en/145-prestahero-connect.html
Step 2: Reload your back office, then navigate to "PrestaHero > PrestaHero modules" and click on "Connect to PrestaHero" to connect your website with PrestaHero securely with your PrestaHero credentials.
Step 3: Find the module you purchased (or free) modules and click "Install" or "Upgrade" to install the modules or upgrade your modules any time a new version is released.
*Note: besides installing the purchased modules/themes using PrestaHero Connect, you can also download the modules/themes here: https://prestahero.com/mydownloads and install them to your website as normal PrestaShop modules using PrestaShop module manager (or theme manager). Just navigate to "Modules > Module manager" (or "Design > Theme & logo") then upload and installed the downloaded modules/themes.
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